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Dallas Water Utilities Department

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Dallas, United States

dallascityhall.com
Water utility company

Dallas Water Utilities Department Reviews | Rating 2.1 out of 5 stars (5 reviews)

Dallas Water Utilities Department is located in Dallas, United States on 1500 Marilla St #4an. Dallas Water Utilities Department is rated 2.1 out of 5 in the category water utility company in United States.

Address

1500 Marilla St #4an

Phone

+1 2146511441

Accessibility

Wheelchair-accessible entrance

Open hours

...
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S

Stephanie Brown

I get resources are limited because this is the public sector, but their service is horrible. When you call you listen to 5 full blow minutes of options and discloures before you even have the option of speaking to someone. Once I was finally in the queue I waited another 15 mins. Oh and don't speak on accident during option selection, the call will hang up. After waiting in line that whole time, the representative told me to email my information to this general email address. I don't have insight into where my request is in the process or if they need additional info from me to process my request. I need the water turned on at my new house so I can start renovations...what a headache

J

Josh Z

LITERALLY WILL NOT ANSWER THEIR PHONE. Blaming Cov19 for not answering the phone is an outdated excuse, please enlighten your customers why employees working from the safety of their home are unavailable to answer the phone? Trash pickup drivers are often on their phones while operating large vehicles in confined alleys. Frequent damage to homeowners private property. Average of once a quarter driver skips pic up at my house. Good luck reporting it, they are IMPOSSIBLE to contact.

M

Michael Fernandez

They dont answer the phone and transfer you a d nobody will respond,

Z

Zain

This is worse than a third world country water department, 4 days without running water, the entire department is a joke

V

V-TWIN TATTOO

I have contacted 311 by phone many times and they have always been helpful. With the Corona virus epidemic, the wait time has been a little bit longer So yesterday I just tried the 311 app, sohso I will get the service request completed within the 5-day time period. Every city customer service agent I have spoke to on the phone has always been extremely helpful and very polite

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