Dallas, United States
5140 Willis Ave
N/A
+1 2148243100
Wheelchair-accessible entrance
This apartment WAS great the first year. In the last couple years we have experienced far too many issues. 1. Our sink was installed INCORRECTLY causing a pipe to burst and flooding in our apartment. Did I mention this happened to about 5 other apartments in our building within the same month? And they tried to blame US for the problem. Umm, what?! 2. The gate is broken every single week and we can’t park in our own lot most of the time. 3. The power is out 2x monthly (only in building 1 and never anywhere else). We look across the street, which is the same apartment complex, and the power is fine. Not sure why it’s ALWAYS building one. Not to mention NO ONE from the apartment ever reaches out saying they are working on it. 4. No one in the office ever answers when there is an issue. The maintenance number to call is the same as the office number. How do you expect to get help from the “emergency maintenance” contact when no one is in the office to answer the call? Extremely happy we are moving out in a month. This apartment has been nothing but problems in the last couple years.
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I really enjoyed living here, and half of that time was unfortunately during the pandemic when no amenities were available (which is completely understandable). I would have stayed here longer if I could, but circumstances changed that warranted the move. You really can't beat the price of these apartments in this area for what you get. I can't really speak to the break-ins that other reviews say are occurring, but I did not experience that in my time here. I also saw the security walk the hallways, and they even busted me after hours at the hot tub in one instance (oops). Honestly, if I ever need an apartment in Dallas again, this is the place. Thanks for the good times, Eastbridge.
I moved to east bridge about a year ago, site unseen from another state on a whim. I never rented an apartment without seeing first hand before. I was very surprised and it was more than expected. Madeleine was awesome she guided me through everything even took a video of the apartment and sent it to me. The whole process was quick, easy and straight forward. The past year maintenance was very quick and attentive at fixing things. Usually one fix and never had an issue again. Everyone in the leasing office was polite and more then happy to assist when you stopped by. Tons of gatherings to enjoy every month and meet new people. prices are great for the neighbor hood. Overall, you couldn't ask for a better place & highly recommend
July 27 2020 , 2:30 pm they won't pick up the phone, I know they're in the office, don't want to deal with anybody.
I have been burglarized various times - items stolen from my porch, my locked car broken into and even a portion of my van’s muffler was sawed off when parked on Richard Street!!! Many of my neighbors can tell you the same - locked bikes have been stolen from hallways and porches, doesn’t matter what floor you live on. Rims have been taken off parked cars, and I have seen many smashed car windows (including mine). There is a gated parking garage which does NOT deter criminals as they will just smash the window to get into the car. There is also a security officer who drives by the complex but never gets out of their car while \patrolling\. I have lived here for years and have never seen them within the hallways or corridors of the complex. Ever since rims were stolen from a truck, Eastbridge Apartments added some video surveillance so now you can watch as the criminals steal your stuff from your car. There is a false sense of security at Eastbridge (having a security officer, cameras, etc.) and although its location is in a vibrant area and the office staff is great it does not deserve the high rating it has.
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