Dallas, United States
12011 Denton Dr
N/A
+1 9728050988
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Incredible moving experience from start to finish. Quick response from Joey after my initial inquiry. Accurate and easy virtual estimate experience with Lisa. Superb customer service from Jazmine and Earl when our move data needed to be altered due to severe weather. They bent over backwards to make our move happen in a timely fashion. Our moving crew, led by Neftalí, was the best I’ve ever had. And I’ve moved A LOT. I highly recommend Element Moving. Just an all around great group of people who take pride and ownership in what they do and were a pleasure to work with.
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I've used long distance movers before and have never had such a terrible experience. Let me start off by saying that the crew who came to load my belongings was very courteous and professional. I just can't say the same for the rest of the company. Element lost the majority of my belongings during my move. They lost pieces of my bed frame, which made it unusable. They disassembled my sofa after being loaded onto the truck and lost the legs. They also lost all of my clothing and an entire dining table set. The boxes that they did deliver were very badly beaten up and looked like they had been opened and retaped. I've attached a picture of the condition of my boxes. The crew who unloaded my belongings did not work professionally. They threw my belongings down once they got to my apartment. They did not reassemble any of the furniture, which is part of what you pay for in a contract with Element. Once they realized some of my items were missing they just got back in their truck and left. I have been trying to work with them for the past several weeks to locate my belongings or to provide me with some form of refund and they will not work with me. Even though they lost thousands of dollars worth of my belongings, the best they can do is call to other customers whose items were on the same truck and see if they mistakenly got my items. After weeks of trying, nothing has come of it. The office puts on an air of trying to help, but they rarely return or pick up phone calls. I'm not sure how a moving company can lose so many items during a move. Either the company itself has a terrible system for identifying and safe-guarding your belongings, or they contract out with some really negligent moving and storage crews. I cannot stress enough - if you are looking for a long distance mover, chose a different company. Dealing with Element to try to recover my lost items or otherwise reimburse me for the loss has been an absolute nightmare.
Irving and his crew were amazing. They were efficient and timely. They worked constantly. I am so impressed by there professionalism. I will be referring them for sure! Thank you Irving and team! Mary
Eleazar and his guys were incredible. They were very friendly. Everything was packed great and covered. Was easy and smooth. Extremely professional. They checked everything they packed and took lots of pictures. Thank you Eleazar and crew!
Eleazar and his crew did a phenomenal job. They were efficient, on time, and very caring in how they handled and packed my belongings. I highly recommend Element for good value and excellent service.
Deli
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