Dallas, United States
3102 Maple Ave #400
N/A
+12142240826
Brendan from Nature's Own came to perform a chimney inspection and cleaning on my masonry wood burning fireplaces. He said everything looked good and he only needed to clean one side of the split fireplace. Finished up in a short time. The quoted price did increase because he said the cleaning would be more because I was in Dallas County. Not sure why they didn't tell me upfront on the phone.. Otherwise, initially happy. Moving forward 1 month, I decided to give the den fireplace a small test before cooler temperatures arrive. Things initially look fine as the fire begins to burn. But in a few minutes the front room is filling with smoke. Smoke is billowing out of the opposite side fireplace, staring to fill the room and hallway. I immediately run to the front room to put the fire out. Luckily I caught the issue before the whole house filled with smoke. I then contact a separate chimney company to get a second opinion on the inspection. They come out and do a full camera inspection. This company, finds that the fireplaces are not safe at all to burn a fire. They found a laundry list of safety and structural issues. They walk me through the quote with pictures and all to show all the issues. This is thousands of dollars of issues. I WOULD NOT RECOMMEND THIS COMPANY. Maybe I got an inexperienced technician, but this was absolutely not acceptable. My family and home was put at risk. Very upset and deceived.
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I just moved in to a pre owned home and wanted to make sure the ac ducts were clean since I have young kiddos. James and his helped went right to work and did a really good Professional job.
I hired Nature's Own to clean our chimney and dryer vent from a special that they were running on facebook. James was the service guy that came out to help us. He was great from the beginning of the introduction to the end. We did learn a lot about the fireplace and a little history about it. Our dryer is working so much better since we had it cleaned and we feel so much better knowing what we now know about our fireplace and having it cleaned. Thank you for the great experience.
I am a first time customer and would definitely use Nature's Own Chimney Cleaning again. Zemaric was prompt, professional, and did a thorough job, including showing me what he was doing, taking his time, and doing more than prior Chimney services had done. Thank you!
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