Dallas, United States
3203 McKinney Ave
N/A
+1 2149359796
Wheelchair-accessible entrance
My experience is about The Estates at westchase located at 2305 Hays Rd., Houston, TX 77077. I have moved in 2 months ago. In the first week I got their maintenance saying there's a leak to downstairs apartment and need to check it. It turned out to be an internal water leak from a pipe at bath tub. Then they kept coming every day to repairt for six times but they fail after damaging the wall with big hole, they replaced the faucet with another that can get only hot water after taking the whole day in and out to the apartment. Every time they come, they spend the whole day in and out and I can't sleep as I work over night. I then went to the office to report this to the manager, and I told her \Sandra\ that her maintenance has replaced the faucet with one that can't preduce cold water but hot only, then she replied with disrespect that I have to give the faucet time to get cold water. I replied to her that it should be working with cold and hot because it isn't a car transmission to give it time, besides they left the wall damage without cover or repair but he only covered the wall with a cartoon board, she then replied that it is going to be like that. I replied that this is funny, she then replied \do you think I am a clown\, she said. Then told me to get out of the office. Very unprofessional and disrespectful individual. She should not be not only a manger but not even a staff member. I have to leave this complex at the beginning of its lease because I have standards will not go down to her level and answer her. Besides I will not be able to get into that office again to report any problems I may have after I got told to leave from it when I was respectful to all the staff at all times. She didn't even want to repair a water leak I have and reported to her in my kitchen. Even the complex hot water boiler has had a huge amount of water leak continuously for two months and she didn't even attempt to repair it. To those who want to move here you better don't.
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My review is regard to skylar point apartments, some of the biggest penny pinching thieves I've ever rented from, I've been moved out the complex for over 4 months now and they are wanting me to pay for utilities that i 1000% know i paid back in September, the staff though is no help they are ruthless and relentless about getting the money that they are attempting to steal from people, don't believe me? Just go check the reviews for skylar point apartments, so many people have the same issue as me..some much worse. And also the complex is filled with toxic black mold that will be ignored and beat around the bush buy the front office and maintenance
I'm writing this review as a resident of one of the Valcap properties. I live at Estancia and am really happy with the service. I had a leaking AC and management called maintenance to come within an hour. My apartment is newly renovated with nice floors.. I feel at ease and taken care of living at a valcap property. If I move id be happy to stay at another Valcap run property.
I've worked with the Valcap Group as a marketing consultant. They are professional, considerate, and an overall great group of people to work with.
Great company with a lot of opportunities to grow professionally!
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