Dallas, United States
8808 Empress Row
N/A
+1 2146305885
Wheelchair-accessible car park
Replaced all the windows in our house. Service was professional, prompt, and the quality of the product is top notch. Local company, locally made, and installed by experienced professionals. I'd use them again for sure.
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I wanted new black aluminum casement and single hung windows for my house. I tried working with several well-known companies, but ultimately none of them could provide the custom windows I wanted at a reasonable price. Then I found Thermal Windows (J & M Glass Co) online and contacted them. I did a lot of research and they checked out as a very solid, local company. Ricky was great. He made the measurements and said they could provide the kind of windows I wanted because their company custom builds the windows here in Dallas. I went to their manufacturing facility and I loved the quality of their windows. Ricky's measurements were fast and accurate and a few weeks later the custom windows were installed with no problems and the price was very reasonable. I am so happy with the results!! Here are some before and after pics:
This company had the best price compared to the other 2. Great quality, installation guys were the very best! Salesman was super as well. No complaints with this company what so ever, highly recommend!!!
We are VERY disappointed in this company. We feel very mislead and taken advantage of!!! Our experience: We spoke with John and he came out and gave us a quote on a condo we were renovating. One for all the windows and one for a new sunroom. We ended up going with Thermal for the sunroom but not the windows. When I explained this to John, he seemed disgusted but whatever....we let it go. He gave us a start date for the sunroom....it came and went....We kept calling and he would not return calls. We kept calling more and finally we got a response and he made excuses about not having enough man power to start our project/covid/other projects running late etc....we were patient since there was a pandemic.... he said that they should be able to start “soon”.........weeks went by.......NOTHING! We called back again... more excuses, then 3 weeks before we are supposed to have our first guests in the condo I called his boss and complained....he said, “there is nothing we can do we don’t know when we can start your project.” Unbelievable. Overall, we feel like this company completely jerked us around intentionally because they were slighted that we did not go with them for the windows. Very unprofessional and left us hanging high and dry.
Very, very happy with my windows. These guys did an awesome job. I had 10 windows replaced and a glass sliding door installed where french doors previously were. The craftsmanship was impeccable. The guys were always on time, and out of the 4 quotes I received from different companies, Thermal Windows was the best. Highly recommend!
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