Dallas, United States
7015 S R. L. Thornton Fwy
$$$
+1 2143712142
N/A
The manager was very unprofessional & cursing all loud in front of customers as myself was a customer. She didn’t speak and was very rude. My reservation was taken over the phone, when I arrived me and my husband had to wait for almost an hour. Then the agent act like he didn’t know what he was doing. So we had to basically do another reservation. I was very disappointed in choosing this location. We was also charged for a dolly that we never received. Also the gas tank was not even full where it was supposed to be. Never again will I come to this location.
like
Uhaul booking online was a waste of time and did not work when I arrived at location but the staff here was nice enough and helpful so 4 stars. Truck was damaged in several spots so take pictures. Storage unit at Westmoreland location was setup and ready to go with lock left in unit and code access flawless
Meshell is the worst customer service rep I've ever encountered in my life.. The truck had bad brakes witch makes the dinging noise every 2 minutes. The coolant was low and the truck was very dirty. On top of that I couldn't check in the damage or the correct milaged in the truck. I told Meshell about situation and she tolded me take it or leave it!!! I needed the truck badly, I only had three days to move out. When got in the truck the mileage was 3000 miles off from what I signed for.. I had to keep the truck for two extra days and she called me with a bad attitude and hung up in my face. I will be contacting corporate when can.. So sad how people treat other people... Btw.. She tried to charge us 2,000 fir 44 miles! Smh!
I loved Tamire! She was working by herself and had a lot of customers at one time, but she didn’t let that stop her. She held casual conversations as well as helped everyone in a timely manner. I will only go when she is there because I love her hospitality!
Great customer service!! Even in this heat they still have smiles on their faces. Very efficient - I never feel like my time is being taken for granted and they do all that they can to help a customer. Very honest establishment.
Deli
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