Dallas, United States
3406 Oak Lawn Ave
N/A
+14698720089
I went in under the assumption I cracked my screen & my knowledge showed! It was just the top screen protector!!! They didn’t even make me feel dumb! This was the highlight of my day, they were friendly & so helpful! Thanks Guys! I hope u found my note & felt appreciated!
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My galaxy s8 had water damage that caused the screen to malfunction. I debated between this place and CPR repair but decided to go here since it's closer to where I live. They were able to fix my s8 screen temporarily so that I can transfer my data to my new phone. Cost me about 80 and definitely worth it. The guys were super helpful! I would definitely recommend this place.
Short: The staff could care less about customer service, constantly overestimated timeframes, and I believe they LIED about repairing my phone after a second visit. Take your business to another franchise if you have to use this company. Long Version: Went in for a battery replacement. The tech quoted me 2 hours, and said he would contact me if anything came up. Ended up waiting around 4 hours before the tech tells me that my phone is actually in worse shape before, the battery works, but now the motherboard is fried, and back camera/flash are goners. The tech assures me that he would order the parts and call me back into the store in 3-5 days and all will be well. After waiting 11 days, I contact and confirm with the store that they have the parts. When I drop it off, I'm greeted by the same tech who \helped\ the first time. I try to gently remind him that he helped me previously, and told me to bring my phone back to finish the repairs he started. Without blinking the tech looks up at me, and asks impatiently, \So what's the actual problem with the phone?\ After my third attempt at explaining that I don't know what's wrong with it beyond what HE told me 11 days ago, he finally looks up the work order. The tech tells me he'll replace the motherboard, and it'll be 2 hours and he'll call me when it's done. 3.5 hours later, I call the store to check on the status, another rep tells me it's ready. When I get there, the rep from the phone call hands me the phone says it's good, and I leave. The next day, I realize that the interior components of the phone are loose inside the case and actually shifting around because the tech didn't mount it. Rather than deal with this location again, I have taken it to another uBreakiFix location, only to discover through their observation and diagnostics that the Oak Lawn location never replaced the Motherboard despite the work order. So if you're a consumer, take your business to another franchise.
Very glad I came here to get my screen fixed. There customer service was excellent and they were very quick!
Deli
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