Dallas, United States
3820 Lemmon Ave
$$
+1 8008801077
N/A
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entrance
Bad service and people that just want to exert their managerial dominance and not actually help someone. I was a new customer moving over 6 lines from 2 sprint accounts. I Had a order hung up from a mistake at a store in Coppell. Its a long story, but I then tried to call THIS STORE WITH THE NUMBER ON GOOGLE MAPS, to check the inventory before I came for the Iphone 12 pros. But the telesales person it sent me to sold me on everything to do another order and go pick it up. I get there and its hung up. I come home and talk to 4 people and after headaches I finally get fraud prevention to release my order. I get a new email that is complete and to pick up. I go to pick it up and its not ready. Instead of helping, the first rep told me they cannot do anything until their screen showed \complete\ but it was in a \sent\ status. Instead of trying to figure out what it is that is still wrong, they want to tell me to just leave and wait. Then the manager came and instead of trying to help, he tried to pick my story apart by telling me that the Coppell store could not have gave away my phone because the IMEI would be tied to my order so it was impossible. But then I picked apart his story and said if that is the case then the order I have with their address and store location and 4 phones should be ready for me to get and assigned to only me. And then he said its not how it works. I proceeded to tell him that he should have just apologized for the issues, empathized that the processes are not as thorough as they could have been and tried to see what he can do even to follow up to help me and call me back until that stupid little \SENT\ button changed to a \COMPLETE\!!!!!!!!!
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Excellent service. Calil was knowledgeable and helpful. I was in and out in less than 10 minutes.
I have been trying to update my data for several days on cellphones couldn't get it done. I went to the store for assistance got the update and new password. Customer service was great and friendly.
My guy was nice but the info he was able to pull on my account was limited. Not his fault. Spent more than 4 hours today trying to dispute a 2 month, 51.23 dollar charge. Back and forth. Record phone convos. They do, so can you.
hispanic manager and lil pony tail white lady have really bad customer service will not go there anymore
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Wheelchair-accessible car parkWheelchair-accessible entrance