New York, United States
444 Broome St
N/A
+13478829073
Terrible service and products. I bought a watch for my daughter for Christmas. The store manager insisted I would be able to return it for a full refund if she didn't like it. Went in today to return the watch-- two weeks after Christmas-- they would not take it back. They insisted I call the customer service number. I did so while I was in the store. Customer service said the store is franchised and I had to deal with the store only. They wouldn't help me. The manager wouldn't make it right. Avoid this brand and store!
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I want to complain about the attitudes of your staffs in DW Soho Store. My boyfriend bought this watch several months ago and the watch band is broken, we asked the help from your staffs of DW Soho in USA and they put a pretty bad attitude in front of us, especially the girl in white. I and my boyfriend were very disappointed and angry. Those two staffs did not help us any but insulting and talked very badly toward us. The girl in printed dress asked me out and refused to provide any products to us when we said we want to buy something. For the reputation of your brand, my best suggestion is that giving punishment to those two staffs in the pictures, especially the girl in white. She said something very bad towards me and I am still very ANGRY about that.
Exceptional customer service and fun atmosphere. Dennis was absolutely helpful and actually allowed me and my wife breathing room to breathe and think about which watch we both wanted. We were greeted with a warm welcome, humor, and professional at its best! When you walk into a couple of stores in Soho, it’s usually a little intimidating. But he made the process absolutely comfortable and welcoming. I will definitely come back next time!
Great service! Ah-mazing watches!
Came here to buy a gift for my girl friend. The staff that works here knows her watch and was very helpful in explaining the types of watches in DW. It was easy to find the right gift that I was looking for. The watch also came with a very fancy box and a bag. The watch itself is not that expensive compared to other watch brands (between 100 to 200). Its solidly built and uses excellent quality materials. I was tempted to buy one for myself, but maybe I'll get one for my own birthday.
Staff was super helpful and very nice!
I was just kicked out of the store for walking in 10 minutes before they closed. Blond chick super rude if you have a schedule of business stick to it. Terrible experience for my first time in the store in soho. Please get better employees
Friendly customer services. Minus one star because my watch didn't work out of the box upon purchase but the store exchanged it without any problem. Plus, you can get you initials imprinted onto your watch belt!
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