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Emory at Downtown Decatur Primary Care

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Decatur, United States

dekalbmedical.org
Medical clinic

Emory at Downtown Decatur Primary Care Reviews | Rating 2.7 out of 5 stars (5 reviews)

Emory at Downtown Decatur Primary Care is located in Decatur, United States on 200 E Ponce de Leon Ave #110. Emory at Downtown Decatur Primary Care is rated 2.7 out of 5 in the category medical clinic in United States.

Address

200 E Ponce de Leon Ave #110

Phone

+1 4045016363

Amenities

Gender-neutral toiletsToilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

...
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Kathleen Williams

Dr. Marchal, who has been my physician for several years, is the best doctor I have ever had. He is kind and cheerful. He listens. He is responsive. He practices good medicine. I cannot praise him strongly enough. And I have never waited more than 10 minutes in the waiting room.

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Tamu Taylor

UPDATED REVIEW: I had my first appointment today, and it went very well. Per my first review, the front desk staff I encountered today was not the same crew I encountered a few weeks prior, which prompted the review below and 3 stars. I'm convinced the young lady who was there today was the same one I spoke to on the phone when I initially set up my appointment. I saw Dr. Murray and absolutely loved her. I hope the front desk staff understands they are the first impression and can make or break a relationship with their office. It was the reason I left my last provider. I had a great visit and have changed my rating to a 5. PREVIOUS REVIEW: I have not had my appointment yet, and initially, the staff was great to deal with when scheduling my new patient appointment. I called three times this morning to verify my upcoming appointment as I did not change it in my calendar. I was put on hold each time upwards to 5 minutes before hanging up. The third time I asked how long I would be placed on hold because I called twice before and was placed on hold for a while and was told by the staff member, \Well hold on again\. RUDE. I was in the area and had to physically walk into the office where there were three women at the front desk, none on the phone, two who did not appear very busy and the one I believe who answered the phone the third time putting files away. I was very disappointed and hope this is not indicative of what I have to deal with should I go forward with this practice. I gave them 3 stars because in all fairness, I have not had an appointment yet, but the front office staff is what patients base their satisfaction with an office. I'll revisit my rating after my appointment next month. Hopefully it will be better.

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ethi Boss

This place is a Joke. They aren't even Emory doctors, these are bunch of independent contractors, they dont have same standards as the Emory doctors. They are just using their name. They have worst electronic system so its takes forever get your prescription. They keep harassing you with phone calls about program they have and upcoming events which I dont care about. They are crooks dont go there!!!!!!!!

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Kimberly King

I have been a patient for several years. Yes, before Emory took over you were on hold forever due to the separate sides. If you used the patient portal you would never have a problem with test results or call backs. The Emory transition a month ago was horrible. New computer system that is not compatible with the old one. Your information had to be redone as if you were a new patient. Overall they are a great practice. The government and major hospital rules have changed the way healthcare is done.

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Arthur Ratliff

I have been a patient for several years. Dr. Matthew Marchal is the absolute best! The staff is excellent!

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