Decatur, United States
2738 N Decatur Rd
N/A
+1 8663892727
Online care
Toilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
If I could give this location zero stars, I would. We scheduled two appointments for Covid testing and arrived before the first one. All signs said to wait for a call. So we waited, waited. 20 minutes later we spoke with another patient who had also been waiting since before his appointment time. He had been called and given conflicting information, and then they canceled his appointment \because he was late \. Lo and behold, we received the call with the same information. On the phone, they stated they had tried to call us multiple times (calls that we never received) and because we were \late\ they would not test our son (who was the first appointment). When I went in to speak with them, it turned out they had been watching us sitting and waiting the ENTIRE time. No signal, no wave, with every opportunity to. The customer service here was ridiculous. Don't waste your time, money, or energy.
like
Understaffed with insane wait times. After not being able to book online, I went into the clinic and waited for over two hours before getting a text that my turn was 30 minutes away. But when I returned to the front it said the clinic was closed for lunch for another 38 minutes. I waited another 30 minutes only for the nurse practitioner to come out and say I was next in line, but she was going to take a 30 minute break. Overall, after nearly 3 hours of waiting I left without getting any care. This place is garbage.
Nurse Janet is so wonderful. Very attentive. Extremely competent and comprehensive. Even called me before to let me know to come on in. I brought my son in for a sports physical and it could not have been better.
Made an appointment to see a provider for today! I got there 5 minutes after the appointed time, however it was only one nurse available. She was seeing someone so I had to wait anyway. Waited another 5 minutes before she was finished with the lady in front of me. I went to the little office and told her what I was there for. She said that she was unable to see me at the time and would I like to reschedule. I told her sure, I made an appointment for 1:15pm the next day. I'm confused as to why they cancelled my appointment for tomorrow. If they don't provide the service I requested, they should say so. They gave me no explanation as to why they cancelled my appointment. I will not go back to this location.
My eight year old was super committed to getting her flu shot at this location because of her experience here in prior years. The first time we walked in, we saw Janet, but the clinic was near closing time. She immediately formed a rapport with my daughter, and we assured her we would return. Yesterday, I schedule a visit and was seen immediately by Janet. She was knowledgeable, personable and got me in and out quickly. She remembered my daughter and asked about her flu shot. I told her that I would bring her in. Today, I went to go get my daughter's shot. Obviously, we were looking for Janet, who wasn't working today. We encountered a very sharp tongued, smart alec provider (short hair in a pigtail, brown skin with glasses). Her attitude was the worst. So bad that I didn't feel comfortable with her providing the shot to my child. Do better. Her customer service, alone put me off of the entire operation.
Deli
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