Decatur, United States
198 W Ponce de Leon Ave
N/A
+14044608102
The past two years has been the worst banking experience of my life. Customer service is horrible, and almost impossible to reach. ATMs are old an unreliable. Made deposits only to have the ATM eat the money with 0 explanation and Unable to reach customer service, frustrating closing my account ASAP.
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I was surprised to see the reviews of this location. Our representative, Dreshon, saw us waiting outside and invited us in, took time to explain our options and ask about our business, gave us validating, encouraging, and helpful feedback, stayed late to finish opening our account, and was overall pleasant and cordial to work with.
The limited staff is good. But hardly any staff, particularly on Saturday. Plus, the usual SunTrust dated procedures. Hard to deal with.
Nikia is great at her job Swati Patel is horrible. She really has no idea what she is doing and will eat up your time. 5 stars for Nikia And -2 stars for Swati Patel
The ATM no longer accepts deposits and hasn't for weeks, so you can't make a deposit there unless it's during business hours at the drive up teller. Super annoying and a bad customer experience.
Deli
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