Deer Park, United States
1013 Grand Blvd
N/A
+1 6312430808
You think a company like this would accept after hours calls. This is a matter of life or death in some cases. Called today and honestly was shocked a live person answered the phone. My mother explained that the generator was making a weird noice. She was told this is normal and sometimes the generator resets itself. I might add she depends on the generator to breath. The generator alarms and we need to shut it off put it back on and live through the strange noice again. Waiting for the machine to alarm once again. They open at 9am And no we need to sit and wait for the phone to ring. I’ve been dealing with this company for 3 or 4 years. I honestly cannot give more than a 1 star rating.
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If I could give this place -10 stars I would! This is a very unprofessional company. They must be a little hole in the wall. They do not answer their phones, ever! You must leave a message and then wait for a callback. Nine times out of 10, you will never received a call back! My 84-year-old mother, end-of-life on oxygen, has not been able to get them out to help her with her equipment since she’s contracted with them. Now she has a portable unit that is not working. When you order supplies like the tubing, they send less than half of what you need. When you have an appointment for them to come out, they do not show up, and do not call! I am going to file a complaint at the Better Business Bureau and A consumer complaint with New York State. I recommend everyone having issues with his company do the same. If they are on yelp, I will file a complaint there as well.
Horrible company my mom is sitting in hospital because her machine malfunctioned On a Friday night and they are closed weekends with no emergency service What type of company that deals with life or death machines and oxygen doesn't pick up there phone or answer when I went there and banged on doors and windows. Extremely disrespectful and horrible to do that to someone's mom dad loved one in general There was another person there as well who has been trying to make contact with them Now my mom has sat in hospital for 2 days and they I'm sure are enjoying their weekend on the invoice they put through my parents medicare.... They definitely haven't heard the last from me. Company must be run by a bunch of P.O.S ANSWER YOUR PHONES AND DOOR TO YOUR COMPANY THE SAME WAY YOU CASH THE CHECK
Dishonest. Sent my father an oxygen machine to replace one that was malfunctioning. They did so quickly. However, that night the machine was opened, no directions. When turned on got very hot and a repair indicator light came on. Next morning, noticed packing slip for another person in box and routing to the same person on the box my father received. You connect the dots.
This place should be shut down! My dad could not breathe at all and we called and left messages for someone at the company to return our call as we thought there were issues with his oxygen tank! He wound up in the hospital and paramedics said the air was not coming out. Better Business Bureau here I come! You should be ashamed of yourselves, people’s lives are in your hands and you just ignore messages and never return our calls.
Deli
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