Hartford, United States
40 Woodland St
N/A
+1 8607285431
Absolutely the best heat and oil guys around. Superfriendly staff and amazing service.
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They received over 10,000.00 to install a new boiler system. Prior to installation a deposit was required and I informed the owners that I would have to pay the deposit in installments. The first installment was paid before the job was done. He said he would work with me to pay the deposits. The work was done in August I had to call repeatedly to have them remove the old furnace from my front yard. I also informed the owner that all correspondence and calls should be made to me since I am the party responsible for payments. At no point in time did anyone from this company call or contact me regarding an issue with payment of my deposit. Bruce the owner sent emails to my husband and never contacted me even though he had all my contact information. He served me papers for 1600.00 after receiving a second payment leaving a balance of lest than 900.00. They threatened to pull the permits and cancel the warranty. Again I never received a call or email they only communicated with my husband via his email account that was locked. Take your business to an ethical company who will not try to strong arm you and threaten you after an agreement is made.
Deitch Energy has been our go-to oil supplier for a little over 2 years now, ever since we moved to CT from CA. I have zero complaints about Michael and his staff at Deitch. To be honest, I was actually shocked and taken back that there were some negative reviews! That doesn’t sound like the Deitch Energy that I’ve come to know. Its a family run business and the Deitch family are really nice people! They employ repairmen that are respectful and courteous, they even wear booties so as to not step on our floors with their dirty shoes and the delivery drivers are also really nice people. Overall, I am very happy with their reliable 24/7/365 service. Even if you’re in a jam and/or in need of a same day fill or repair, Michael and Bruce Deitch will do everything in their power to accommodate and cater to your heating and cooling needs! Even if your equipment breaks down say in the middle of the night; dead of winter, someone from Deitch will show up to help, I know from first hand experience when our boiler malfunctioned! I also love that they have the CT Oil Buying Group that Deitch is in partnership with! The savings of 0.40-0.60/ a gallon is all worth while being in the group! Mike is very friendly, nice and a pleasure to deal with and I like that they know all of their customers personally, goes to show you, they care, especially as a small business owner, hence why I am happy to support and give my business to Deitch Energy! Keep up the good work, Michael and Team!
These guys are reliable, fast, and responsive. Easy transaction every time. Edit after working with these folks for the last two years. They are reliable and fast, but the customer service is really hit or miss. They routinely fail to communicate the cost of a service before charging - once it happened even after an email, a voicemail, and an answered telephone call about that exact question. I am not even talking about cost of service before work, as I understand that depends on the work. This is about telling me how much they are going to charge me for the service they already performed before they take it from my bank account. The woman I talked to earlier today was blatantly condescending about solving the year-long problem of preventing unexpected charges. They really could have solved the issue so much sooner! What gives? This seems like the last oil company in Hartford, so I encourage you to support it. However, be prepared for a lack of communication and the occasional jerky employee.
A good company that provides delivery of our oil and service when we needed it this winter! 5 stars.
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