Rochester, United States
1 Old Dover Rd #12
N/A
+1 6035529925
They were supposed to come and deliver they didn’t show at all cause their truck was broken, but didn’t mention when they first scheduled a week and a half ago. Missed 3 scheduled appointments with no call. Didn’t pick up phone and said we can go but more expensive diesel.
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Horrible experience. They scheduled oil for delivery two weeks out, which is fine. Come delivery day, no call no show. We call and they answer, stating they will check on the delivery guy. Again no return call. We get a text the next day (Sunday) that our home is outside of their area of service and they will not deliver to us. We are on the border of Rochester and about 10 minutes from them. Either way, one might think a reputible company wouldn't have setup for a delivery in the first place to a home knowing they dont deliver to said town. One might also assume that the company would have gotten back prior to the delivery date to cancel expected delivery. Nope, instead we get a text. Now were fairly low on oil and waiting for an actual reliable oil company, all to save 20cents/gal. This company showed their true colors, I will not recommend them to anyone. Horrible customer service. Sticking with Quality fuels, who make it a priority to keep their customers satisfied.
Quick response to my inquiry about getting oil to my new house. Also answered some questions for me as we are new to oil. Best prices around and great people!
Deli
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