Classic Toyota of Texoma

Crystal B

I had to have this dealership pick up my Toyota Tundra for recall work. I'm out of state and cannot get back to take care of it. I don't think they normally do this but it was a recall and the paperwork I received from Toyota offered the service to get the work done. The service department made arrangements for someone to pick up the truck, take it for the recall fix, and return it. They were fantastic from start to finish. I received a call this morning to confirm that someone would be getting the truck. Their service tech, Carlos called when he picked the truck up. A few hours later, the woman from the dealership called to let me know they were finished and returning the truck. Carlos called again to let me know he left the truck and had parked it exactly the same as when he picked it up. I am so grateful for their help and very impressed by the promptness and excellent communication. The two employees I spoke to were also professional and friendly. Five stars for outstanding customer service!

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