Denton, United States
2500 E University Dr
N/A
+1 9403822538
Ferrell Gas is not reliable. We are going to run out of propane during the worst winter storm in Texas (Feb 2021!). Ferrell has not shown up to deliver our propane TWICE! We have proof that our order was deleted from their system. They say they have no idea how it happened. The last time we were expecting a gas delivery, the driver was not given our gate pass number, so they skipped delivery. Our phone number is posted on our gate. A simple phone call would have done. The company had our security code on file. They’ve used it plenty of times prior. I cannot recommend this company. They are incompetent on the phone. They are unreliable.
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Owners are INCORRECT/ door says 5PM like web but they were GONE! Maybe they work Tuesday-Thursday, from when the feel like opening until they have something better to do... Not happy, drove across town to refill RV tanks, came on from Amarillo... it will be a cold night because of these guys neglect!
Called the \service\ line on hold for 20 minutes. Finally opted for call back. I guess they have all the customers they need currently.
Really sad bc I’ve used them going on 10 years but this year I can never get anyone to answer. I now am out of propane and I have a new born at home. I have been calling for two weeks straight. Sad and very unprofessional. Will most likely take my business somewhere else.
We called and called and finally someone answered the phone. We gave them all the information they needed to install our propane tank and they said they could do it. Then they never returned our calls. We called back. They answered and said they could install it but they never would give us a date. This went on for weeks. This isn’t about Covid, this is terrible management. Go somewhere else- we did.
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