Des Moines, United States
2131 NW 100th St
N/A
+1 8556382237
DeliveryIn-store shopping
Car washOil changeRepair services
I had been driving a Lexus since 2014, and the time came to get something new. I really liked my car and wanted to get another Lexus. I visited several dealers before deciding to do business with Willis Lexus, and I couldn't be happier! My salesman, Faraz, spent a lot of time with me, explaining the differences between the various models that I was interested in. He was very knowledgeable and took all the time I needed in order to make the best choice. He was available for all my questions during the process, and went out of his way to accommodate my schedule, coming in on his days off to meet with me. He really gave me the kind of personal attention that makes it a pleasure to do business with someone. After I made my decision, I was helped by Steve in the finance department. He helped me to get the best deal on financing-even my bank couldn't do better. In the end, I got exactly what I was looking for, and I believe I got the very best deal possible. I just love my Lexus. Thanks to Faraz and the team, I will be a Lexus owner for life! Thanks, guys!
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I bought my first Lexus from Willis 4 years ago and the customer experience was so good that I just bought my second one from Willis a few weeks ago. A good customer experience is something that is extremely important to me and the reason that I will only buy my cars from Willis Lexus. From purchasing to service, they are my dealer for life. I like to be able to reach out to my salesman and tell him what I am looking for and he doesn't pressure me to buy, he informs me on the things that I ask and then is there to assist with any questions that I may have. I do not like to spend countless hours in a dealership going back and forth on financing, I prefer to do everything via email or phone to the point where all I need to do is go into Willis when the paperwork is ready to sign and I am in and out very quickly. If you want a salesman that is honest, patient, and informed, then you want to ask for Jeff Godwin. He is a tenured employee of Willis and he is able to answer any question you have and if he doesn't know the answer, he will figure out who he needs to ask to get that answer for you. My finance experience was amazing as well. I told them where I wanted to be numbers wise and they made it happen. From a service perspective, I like to work with the same person every time and Michael in service is great. I email him and he works to get things set up for me. Jeff, Charlie and Mike are the reasons that I will continue to go back to Willis Lexus and refer my friends and family as long as they are there!
They came and jumped my dead battery and then after that everything was fine.
Excellent customer service. Thank you for all your help in the purchase of my 2020 Toyota Corolla
This guys do amazing job. I almost do all the transactions via email, get the offers via email, all my questions was answered via email, get approval by phone. and then just arrived for pick up my SUV. Super happy with my GX. I got my new car in just 1 hour. This SUV is amazing.
Don’t waste your time, this place is a joke. They are not willing to work with you. Good luck trying to make a deal with these guys. It is their way or no way!
Awful service experience. Went in to have the dealer program a key and the tire pressure sensor in the spare tire. When I picked up the car, the service advisor told me that they programmed the wheel and I would need to get a tire. The technician did not even check where the spare tire was and put the sensor on a different wheel in the back of the car. When I showed the advisor the spare, he said the tech didn't look but wasnt sure the sensor would work on the spare. A phone call before putting a sensor on a rim that doesnt even have a tire on it would have been appropriate. On the inspection form, there were multiple issues to be addressed including a damaged tire. Would have been nice to have the service advisor tell me prior to driving home and finding it myself. Would not recommend their service department.
Just purchased ANOTHER RX350 - this time from Willis Lexus. Could not be happier with my experience all around and Jeram my Sales Associate was beyond excellent to work with. Thank you for the outstanding customer experience!
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