Detroit, United States
4830 Cass Ave
N/A
+13139891690
I think living at the Union is great, especially with all the little things that management does for us. My only downside is parking, and I wish there was more readily available parking around!
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My experience at the Union so far is amazing. They rooms are fully furnished which made it much easier for move in, and the maintenance staff was always so quick to respond. Management answered all my questions, and they even have a popcorn machine! It’s also in a safe place right on campus.
With the new management, don't waste your time or money living here. There was a change in staffing sometime during the last school year (residents were not informed) and it's gone down hill since. The office attendant is unnecessarily rude and makes any communication with management nearly impossible. We've received absolutely no communication regarding move out which is in less than a week and I've gotten no response from the multiple emails I've sent regarding an accidental rent charge for the month of August (apparently it's being worked out). The apartments are nice and the location is great but the unprofessionalism from the staff makes it a hard place to live.
My daughter's lease is up on Monday. She turned in her keys last Monday & asked about a bill she got for August rent, she should not be paying August rent because it was paid at move in date. The guy in the office is so rude. He did advised that there was nothing due. Today she got a late notice & called. He was so rude & said obviously we know there is a problem & we are trying to fix it. Maybe teach your employees some customer service! The guy in the office was rude anytime we had questions! Well OBVIOUSLY we took our business elsewhere!
I love the location, it is close to all buildings on campus and walking distance to many restaurants! You’re even next door to Starbucks and Tim Hortons! I stopped by on the weekend, and the staff answered all my questions!!
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