Jackson Heart Institute

Milagros Millan

HORRIBLE CUSTOMER SERVICE AND PATIENT CARE!! I called them for an appointment for the first time prior to a surgery that I have schedule with another doctor and after been transfer from one side to another; I finally hang on the phone. I called again and again the funny thing about this practice is that they answer very quick and then they put you on hold. Finally I spoke with a receptionist called BARBI and as per her they can't make an appointment or give me any information until my doctor called them or fax them my demographics and all my studies. I explained to her that I was the one concern about my varicose veins not my doctor and that I could give her all the information that she need it over the phone due to this urgent matter. She refused to give me any info until they have received the records notes and my demographics. I called my Doctor and I asked them to please send the demographics and my ultrasound results and they not only faxed the results they also called them for me to tried to help me to schedule this appointment due to my frustration with this practice. After a couple attempts finally they said that is not appointment available until the end of January. I will never go to this practice after this experience, is very unfortunate that having such a good doctors they have this type of employees that clearly have a lack of professionalism and patient care.

like

Report