Dover, United States
20 E Division St # B
N/A
+1 3027366481
I have been in the collections industry for 25 years and have never used an agency quite like KBM. I will never use another. Everyone from Frank in Client Development, to the collectors to Sandra in Legal are professional and always willing to help. They keep me well informed of what is happening with the accounts that I place with them and, if with legal, get documents to keep on file pertaining to that case. I have never had this with another agency. They provided access to their system so I can make notes on accounts, if need or can simply look at what is happening. They have their customers best interest as a priority and I always feel that they are working very hard to achieve the best outcome for my company.
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I have been in the collection agency in Management industry for over 25 years, and hands down this is the best collection agency I have ever worked with!!! Our rep Regina is fantastic!! She is very quick on response, great personality and gets it done!! They have outstanding collectors that are passionate about their work and are compliant to not cause risk to a third party placing accounts (as I am). A VERY SPECIAL shout out to John L and Matt L for ALWAYS going above and beyond on our accounts. They are \collection machines\!! Hats off guys!! The accounting and legal departments are fantastic. Communication is stellar and accurate. I would VERY HIGHLY recommend this company to anyone!! Great job KBM keep up the good work!!
every day they promise to report is paid and wouldnt do it i dont recommend any one to work with this company no good at all , The most unprofessional company I have ever dealt with.
TERRIBLE EXPERIENCE! Would not use in any capacity. Disorganized. WOULD NEVER USE AGAIN. If you look at their review history after getting lots of honest reviews they appear to have started curating reviews in short time period.
Regina is a fantastic account rep and the collectors are impressive. We send companies to KBM when we are not getting any email responses or return phone calls and within 1 or 2 days KBM has not only received a response but payment! I would recommend to anyone and am grateful for their service!
Deli
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