Downey, United States
12052 Lakewood Blvd
N/A
+1 5626223689
Toilets
Wheelchair-accessible toilet
Pleaseeeeee stop coming here for sessions at this location! Nothing is clean here! Everything has mold! And everything is old! From the washing machine to the towels they use on your body! No wonder I was always sneezing! So please be aware and stop coming to this location ! And the owner is cheap he doesn’t put any money in the location! Also he doesn’t supply any cleaning supplies for the massage therapist!
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I must say, Adriana has to be one of the best massage therapists i have experienced. It was so relaxing and soothing and i felt much better instantly.
Excellent service, membership is a great value. Esmy is the best therapist I've had. I've been a member for three years, completely worth it.
We had a very negative experience at Massage Envy in Downey, CA. Because we've been working very hard the last month we thought it would be great to book a family massage where all four of us could get a massage at the same time. My wife called around a few days ago and the first two places she called could not accommodate all four of us at the same time then she called Massage Envy who said they could so we booked an appointment and drove there on our way to Long Beach to go tour the Queen Mary. We arrived to find out that one of the masseuses was running late so they were going to start mine and my son's massages a few minutes late. No big deal. After waiting for almost an hour which by that time my wife and daughter's massages we're almost done the masseuse still hadn't shown up. So to make it work they would now have to sit and wait for an hour while we got our massages which would mess up the rest of our afternoon plans. All the supervisor, Rachel could do was apologize and really did nothing to make this situation right. She didn't offer a discount on the two massages that happened and didn't offer any kind of discount so that we could do a family massage at a different location another time. All she offered was to reschedule the massages for my son and I at this location which wasn't going to work since we had a full day already planned today and tomorrow and then we're leaving the area plus she still expect me to pay full price to come back another time. Things happen and mistakes are made which is no big deal but when it's your fault you should take responsibility and do something more than just apologize to make it right. That's why we made a reservation two days in advance. This was our first attempt at using Massage Envy and will be our last! We will go back to small local spas like we have used in the past.
I have been a member for more than two years now and I love it! The staff is courteous and the service never disappoints. My only complaint is having to give them up for financial reasons. Chris is the best!!
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