Duluth, United States
2171 Pleasant Hill Rd
N/A
+1 7706702000
Wheelchair-accessible entrance
Had a very long line today at the drive thru. I wondered why and called the branch. The manager said: “if there is a long line, then it is a long line.” Ok?! Why? “Because we only have 1 teller working!” Then why the hell you’re not helping her??? Hire some more! Do something. How slow can this teller be? Helping 1 customer for more than 30 mins? Bank teller, not story teller. Very frustrated with this incident!
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Horrible service. Over an hour in line. When you call to speak to someone it's only excuses from them on why they cannot help. With them being short-staffed after a holiday and before the new year sounds like poor planning on the manager.
The costumer service is amazing. Especially Ms. Maria who is great teller. She was quick and efficient, there was no problem.
Horrible horrible horrible horrible customer service from the teller. No accommodations no empathy no care no nothing to their customers during this hard time of Covid pandemic. This branch on pleasant hill road cross from Gwinnett Mall in Duluth Georgia is horrible. Would not give us a withdraw slip after we waited for 30 minutes in line at drive thru. Teller was very rude, took long time and then acted rude again. My entire family bank with Suntrust and look like they will lose all of our business because of this one horrible employee. I pray their branch manager Or Regional leader will realize this and correct it before they become well-known for their horrible customer service. A terrible bad mark on Suntrust. What a shame
Office is closed, only one drive thru is open. Cars are backed up around the building. Called no one answered, no one will come to the door.
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