Dundee Township, United States
895 Richardson Rd E
N/A
+1 8006718042
My family and I just returned from a trip after renting from this location. I booked it prior to reading all of the previous reviews and was a bit worried after I did so. However, we had an absolute wonderful experience with this location, especially given the current circumstances with Covid. They made sure pick-up was incredibly safe with a dedicated time and proper social distance measures. The gentleman who I spoke with on a number of occasions before and during our trip was friendly and answered every question I had and more. The other employee who checked us in was helpful and attentive. The 25' RV was very clean, and perfect for our family of 4. We understood all of the expectations for returning it clean, so there weren't any surprises. We were not up-charged for anything as mentioned in many previous reviews. We would absolutely rent from this location again. Thank you for a great experience.
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I have never dealt with a more rude and unprofessional business in my life. They act as though they are doing you a favor for allowing you to rent from them. I was yelled at for asking a simple question, then the business partner told the employee who was yelling at me to kick me out if I was causing trouble. It was unbelievable and this was just the very beginning. The unit was old and rundown, everything rattled, the toilet reeked, they gave it to us with no water, and it was dirty. We were told we had to return it with no bugs on the windshield, tanks empty, propane tank on half, and spotless We spent our entire last day vacuuming, scrubbing, fueling it with gas and propane, and emptying the tanks. When we returned it they still charged us 56 for emptying the black and gray tanks, even though we had done both. When we called to inquire about the fee, we were told that they couldn’t help us and we would have to consult the national office about the fee. This is the worst group and I would NEVER rent from them again. We have rented RV’s from other places numerous times and had very nice experiences. These guys are just awful crooks!!!
I agree with everyone's comments! The whole process was a nightmare! we had a gas leak from the stove so we had to shut the line from the valve! these trucks are so old that can put your life at risk having old propane gas line while driving! I told Pete about this issue when I returned it and all he said \Did you report it\ I said no! because for my safety I shut the line off and you guys put our lives at risk! he reply stating \you put yourself at risk because you failed to report it\ The RV makes so much noise that you can't even hear any music! We also had a flat tire and it took 2 hours to get someone to change it. I was expecting a little sympathy for these guys when I returned the RV but to the contrary they charged me additional 30 for the missing propane gas! when we didn't even use it! We used the truck they recommended so we had no major issues with that except for some mosquitoes remaining on the front bumper but they accepted it. You lose an entire day just by trying to return this thing spotless. They will fine you if you chose to drop the car over the weekend on top of the 250 cleanup fees. They will place a warrant for your arrest if you don't return it at the time and date they read in the contract (be careful this is in the actual contract) We are planning on calling the Attorney general so they can open an investigation about the safety of these vehicles mainly the gas line has to be inspected to all the units they have. Sorry for the long review but they is so much to complain about these guys that I could not stop. thanks
Don't rent from them. Just to make it clear, I don't like posting negative reviews but these guys deserve it. I rented from Cruise America unfortunately before my rental I broke my arm. well I was at the doctor's office waiting for X-rays and to get a cast sets I realize I might be late for my pick up appointment. I called and asked if I was 20 to 30 minutes late if it'll be alright. Ryan told me no if I was late at all then I wouldn't be able to get the RV until tomorrow. Fine my doctor said I can stay in the splint until I get back so I'll rush over. There are a lot of policies that are very disingenuous and separate Cruise America from any legalities as well as fully authorized then to charge you an exorbitant amount of money for any tiny infraction. On the second day of our trip I was napping on the bed that i's transformed from the eating table. The table collapsed and I fell putting all my body weight onto my broken arm. As for the policy I called the claims department to see what to do. They asked for a bunch of pictures in text form that show what happened. The whole bed is supported buy two small one by one piece of wood that are held in with tiny trim nails. I weigh 160 lb I was not doing anything except taking a nap and the table collapsed. Claims departments finally gave me there insurance information but I was in too much pain to try to drive this big RV Returning the RV was a terrible process for 1 the RV was given to me not very clean and the cleaning I try to do with one arm was not sufficient so they went ahead and charge me 250. now I'm waiting to hear from the claims department about my arm which may have gone from being stress fractures to needing surgery. Lance and Ryan have to be the most not understanding and sticklerish people I've ever had the unfortunate experience of working with. I will never rent from Cruise America again I will advise all my friends and family to stay away as I'm advising you.
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