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Paper Source

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Durham, United States

papersource.com
Craft store· Gift wrap store· Hobby store· Novelty store· Best customer service and a diverse selection of gift wrap to toys to cand· Stationery store· Gift shop· Greeting card shop· Invitation printing service· Scrapbooking store

Paper Source Reviews | Rating 4.4 out of 5 stars (5 reviews)

Paper Source is located in Durham, United States on 8030 Renaissance Pkwy #865. Paper Source is rated 4.4 out of 5 in the category craft store in United States.

Address

8030 Renaissance Pkwy #865

Phone

+1 9192064223

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Nancy Solberg

I don't think I've ever left a review for a company on Google before, but I am so frustrated by the lack of response from customer service that I have to say something. I had a negative interaction with papersource over the holidays in which customer service took TWO WEEKS to reply to my email. I understood that things were especially backed up from the holidays, so I didn't mind as much. This time, I ordered a roll of wrapping paper and 3 birthday cards on January 11th. I received confirmation that my package was being shipped on January 13th. I received the delivery on January 15th. The problem is that the package only included the wrapping paper roll. The shipping invoice had the other 3 items circled in pen, whatever that's supposed to mean. When I first made the order I received an email saying that if any items were unavailable I would be alerted immediately. That did not happen in my first order over the holidays or this time. When I went onto papersource's tracking page it says that all of my items have been delivered. I have been charged for all of the items but have only received one of them. I tried calling customer service on Monday and went from #12 to #3 over a span of 60 minutes and then had to hang up because I had to go back to work. I am currently on hold with customer service today. I went from #22 to #9 over the course of 47 minutes and am again afraid I am going to have to hang up. I emailed customer service on Monday regarding this order and still have not received a response. I will no longer be buying anything from this store.

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Dannielle Rice

What a store from top to bottom! Superior selection. Quality products and amazing staff. I have been to many other paper stores but none compare to PaperSource. Hands down my go to place for quality paper. Oh! They sell some serious balloons too!

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Charles Vinueza

Excellent service but prices for basic gift items are way too high. I could understand this due to the store having a convenient location for mall shoppers.

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Richard Everhart

They have some interesting things, but a lot of the paper products seemed like they have fallen off the shelf quite a bit and are damaged or have poor quality control.

C

Cicely Walker

Best customer service and a diverse selection of gift wrap to toys to candy

Top 10 companies in Craft store category in United States

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