Durham, United States
5850 Fayetteville Rd #103
N/A
+19197970022
My son went in this store to look at purchasing something for me since I have been sick lately. He noted the woman working today was blatantly rude to him and obviously did not want him in the store. So much so that other customers noted that was Carolina female students that offered help and was very nice. The woman noted that she went to Carolina and was very grateful to always see “Carolina Girls” in the store. This lady went above and beyond to be rude to him. Funny how people can be so closed minded and disrespectful, especially when all he did was go into the store as a potentially paying consumer. This world, truly sad.
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Staff is very helpful and friendly. I went in when they had their everything half off in store..great prices!! Will be back
I am impressed with Refinements' selections, prices, and store layout. It's a good-energy place - has a really great feel to it. Great location, too, if you should decide to enjoy a bistro within the same shopping complex. Cynthia is fantastic, too - she'll remember you!
My first visit was a HUGE disappointment. I needed shoes for a special event and was brought in by a friend who spoke highly of the boutique. Her and I both left with a sour taste after our visit. We felt we were spoken down to when asking questions as consumers who’ve never been in new surroundings, I was asking questions to ascertain how your pricing and organization worked and we were answered to as if in 3rd grade-we were the only ones there! The kicker: the purchase of the over priced shoes were actually broken- and rendered useless. I did not have a pair of shoes the night of my event..and I was out of town. In the future, you may want to be careful how you address shoppers in your store when they inquire about your business practices. When you openly advise you “don’t donate, you sell everything...even if it’s marked down to 2.00.” I asked because people like myself who ARE philanthropic, now won’t send people your way. Your assumptions on us as customers kept us shaking our heads all afternoon. Was it how we were dressed? My skin color? Our carefree attitude? Don’t worry about crafting a response, we won’t be back.
I visited this store a year or so ago with my mom. The lady working was amazing. We didn't see anything we were interested in. But the customer service was great. Everything was so organized.
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