Fountainville, United States
584 PA-313
N/A
Been using Eagle Peaks water delivery service for over a year now as last year in June 2017 I wanted to see how much it would cost to have 5 gallon water jugs delivered. As my parents are getting older it becomes dangerous for them to be carrying 5 gallon water jugs from the store to home. So it becomes a chore for me which I'm not really fond of doing as they are really heavy and tedious to move. I was surprised to find out that not only is Eagle Peak water delivery service cheaper than going and getting the 5 gallon water jugs at the grocery store. But also surprised that the delivery is free and their customer service is top notch as you can call with prompt service from the people that answer. Been using them for over a year now and haven't had any problems too as I just leave the 5 gallon water jugs outside and new ones appear when I get home it's like witchcraft. I use them for residential purposed but I know they also do commercial, so I personally will highly recommend people reach out to them and see what they have to offer.
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I was with Eagles Peak for a about 6 months and I was constantly being jerked around. Delivery tickets would list (and charge for) more bottles than I received, I frequently didn't receive their email delivery reminders and would forget to put my bottles out for exchange so they would leave me 3 new bottles (and charge deposits for them), being charged DOUBLE delivery fees when they mistakenly didn't leave the right amount of bottles. Finally I decided that going over their invoices and delivery tickets with a fine tooth comb or being constantly over charged wasn't worth it. I canceled my service with them on January 12, 2018, finished my remaining water and waited for them to come pick up the bottles. At the beginning of June (when my bottles weren't picked up after several deliveries) I contacted them to find out how I can get them picked up. They were picked up on June 28th, 2018. A month later I contacted them to see why I hadn't received my bottle deposit refund. I was told it can take up to 90 days. Shortly after Thanksgiving I contacted them AGAIN. They didn't have an explanation for why my refund hadn't been processed but they told me they would start the process now and it could take up to 90 days because they don't process the payment, a 3rd party does. The following week I received an email telling me that my refund was ready and just had to be approved by the owner (...why??). It is now December 31st, 2018 and I have still not received my refund. I will be filing a small claims court complaint when the courthouse opens after the New Year.
Just got notification that ready fresh/Nestle water is going to deliver my water this week? I had Eagles Peak water ...very poor customer service! No notification, no nothing this all seems Hokie to me they did not have any of my billing information on file which was fine and I was good with that however I canceled my delivery and my account with them I will look into getting another water company, even if I have to go to Giant and pick it up myself this is ridiculous the owners of Eagles Peak should be ashamed of themselves!!
100% NOT Recommended!!! Abysmal customer service. Called to start service, was told and sold on their service, quality and plans, and then never heard back,. Called to find out why my money doesn't spend with their company, and they flat out lied to me that they contacted me and canceled before even delivering a single delivery. Seriously, go with some other company that will at least tell you when they don't wish your business rather than waste time and effort.
Eagles' Peak was a small, local company that I was completely happy to support and do business with. Unfortunately as of about a month ago, they were bought out by Nestle. So far, the experience with Nestle has gone exactly as you would expect. Myself and all customers were notified of a delivery fee increase. They have also failed to pickup or deliver my new order for a week straight now, all the while saying that they will ABSOLUTELY be coming the next day. Do not sign up with this company in their current state. I am currently looking forward to cancelling my contract.
Sold to Nestlé without any notification. Nestle has horrible communication and has missed two deliveries since the change, forcing me to call and waste 20 minutes on the phone both times. I went with Eagles Peak bc i was promised local water and excellent customer service, and they held up on that until selling out.
Eagles Peak has been great, they are now Nestle. Nestle sells local bottled tap water that is filtered. No one told us this would happen.
Eagle's Peak used to be locally owned and operated. They sold out to the evil Nestle giant. Now they are horrible. Cancelled my account. Boycott Nestle!!
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