Wind Gap, United States
950 Pennsylvania Ave
N/A
+1 6108633835
I have been using Eastern Propane for 10 years. Great service, polite customer service and always professional. They have been so helpful with issues that have come up. I shopped pricing but it was worth a little more to stay with a honest company one that I felt comfortable with.
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I dont know why anyone would give these guys a low rating.. we've been with them for 5 years and they've gone out of their way for us in numerous ways. Whether it be with payment plans for past due bills or working us onto their route the same day when we've unexpectedly used too much propane and run out. They always come through. I think they're great.
Very Good Service..Recently switched to them for Retail Filling Station, and have always been very happy
Told us we would get money for the left over lp in our tanks. Never got a refund but got a bill for tank removal. How companies like this stay in business is incredible. But the rating shows everything. They aren't getting a dime. Nice try though.
No customer service. I should have read the reviews before going with Eastern Propane. I got a proposal and was told I would only be charged for parts. I received an itemized bill that included the labor. I questioned it and was told it would be adjusted. When I got the updated bill it was for 100 despite seeing that the parts were roughly 35. When I questioned this I was told the proposal was for 100 and that I signed agreeing to pay that. What?! I have a very different definition of “proposal” and I guarantee if the parts went over the proposal I would have been charged more. I was told I received the itemized invoice “by mistake”, what a deceitful business practice! They did agree to bill me for just the parts, how nice of them since that’s what I was told I would only be billed for in the first place! This “mistake” took a bit to sort out on the billing end, I never got an up to date bill so I figured out what I owed and sent it in, it was pointed out that I missed the charge for the actual propane so I sent that in, not before they sent me to collections though! I was an engaged customer, sending payments in to get our account up to date all because of a “mistake” they made and they sent me to collections!! Poor customer service, we terminated our account and will be going with another local company. When I told them we wanted to terminate there was no apology or attempt to keep us as a customer.
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