Rockford, United States
7340 E State St B
N/A
+17792102309
Very unprofessional I went in to get furniture on 07/20/2018 nobody took the time to greet me everybody was walking around like I didn’t matter , it was a guy sitting behind the register like a bump on the log I asked him why is everyone so unhappy to be at work he said because they are going through a transition wooooooow what does that have to do with how you treat customers ????? I’m lost . But maybe it would be best to hire more professional people sad and unprofessional because it’s clear they don’t like their jobs everybody that was in the store was unprofessional
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Very unprofessional! They sold me a defective bed and are taking forever to fix it. The manager Heather was suppose to call us yesterday for a solution and when we called in today she is not there. Tuesday’s are her days off and we just found out. The guys who install the furniture came yesterday but the part they ordered was the wrong one so now we are left without a bed. First and last time we buy furniture from here. If I can give them 0 stars I would
I didn't like that they showed up after 5:00 pm when my deliver time was 2-4. Very unprofessional when you are a new customer. I only went there because they had black Friday deals. And I know someone who works there. Otherwise I would have went somewhere else to get a new mattress. Very unprofessional customer service skills.
Very unprofessional, the staff is rude and they are inattentive, I had made a payment online and it charged my card 3 times when I authorized it once, I called to get assisted with a reimbursement of the 2 transactions and no one ever called back (4 days ago) k called again and again and kept getting the run around and was told that heather the manager will call me, well guess what she never did! I will not give these people another penny of mine!!
I have good experience with easy home they work with you and is very nice
Great place to shop from they gave me a chance even with bad credit and chapter 7 I would recommend this place to anyone
I would give 0 stars if possible. I don't have a car so the first time I went up there I picked out what I liked, paid and waited for the ballpark time for a call back. Those calls that were promised never happened after 5 trips up there I was told to come back cuz I was never given the contract to sign. When I got up there AGAIN I was told they were going to bring it when they delivered the furniture and tv....so I didn't have to come back up. Finally they delivered the stuff...brought the wrong tables and were missing the tv stand, and scratched up my floors. After that was fixed.I noticed the couch had white stuff on it and a kid's marker in the cushion. they never cleaned it. I set up auto pay they said they'd call before taking payment. They claim they call...they don't. I checked my account one time and the payment never came out so I called. I was told my payment was due the following week and I was paid up. The next day they took out a payment. I called to have them pick up their stuff cuz of the lack of organization and lack of care. The delivery guys wrote down that they came.....yeah an hour after the window. I'm still waiting for them to pick up their things. I wouldn't wish the experience on an enemy. They don't take responsibility or care about their customers.
They harass you till no tomorrow, and they come to your house when your not home and tamper with your cable and internet
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