Downers Grove, United States
1516 Butterfield Rd
N/A
+18007199235
If could give less than one star I would. My phone conversations with EddieZ's have been frustrating and of no help. I need someone from there to help with a thinning cord for my drapes that they installed. I was willing to pay for them to come out and I was told there was no way they could help me. Even for the money!
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I called today to inquire about having a Hunter Douglas wood blind repaired. They are listed as a Hunter Douglas dealer. They have repaired this same set of blinds for me in the past, likely 3 or 4 years ago. The woman informed me that they would not help me as I am not the original purchaser(in the home at purchase) & could not produce the original sales receipt. How absurd!! I had my entire home decorated with their blinds & have easily spent over 10,000 with them. I can assure you that I will NEVER recommend them to anyone & will never shop there again. What a shame, as I really liked their design consultant, Suzanna Lopez. Stay far, far away!! Other great blinds/drapery companies out there....got help from one, today.
High cost, defective products, bad customer service. Dealt with this company on behalf of a personal senior citizen customer. They sold a defective product, did not work whatsoever straight out of package. Customer service was complicated. They refused to replace the product after a series of emails asking for a variety of information. Refused to send out a technician for service. Left their customer with no options after selling a defective, 100 motorized blind.
Got a special quote from eddie z's employee for 3500 dollars after their promotional rate of 30 percent off of everything and that whole SCAM. I knew it seemed too much for what we were getting. Mind you earlier this year I paid 8000 dollars to Eddie Z's to do a portion of our house in new comfortex, and we wanted to finish rest of our house with them but no effin way. Also was originally quoted 10500 dollars for that job before I haggled them down. I called and got a JC licht rep out within two days of my quote from eddie z's to do this smaller job. I was quoted 1903 dollars for the exact same product and quantity from jc licht. Paid on the spot to jc licht and feel bad I ever did business with eddie z's. This place is robbing people and its not right.
We purchased some window covering gs & are still waiting for installation.
I live 15 hours away from the nearest location and these idiots will not stop calling me 3 and 4 times A-day after DNC list, But I know where you are now and your address I think I'm going to make a very large impact in you people not telemarketing anymore.
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