Edinburg, United States
2314 W University Dr
N/A
+19566644100
Their ATM NEVER WORKS! Also the lobbys ATM is closed and it works better than the drive thru ATM. Also I requested my new card and requested to change the address of my card and they didnt do their job. I saw last week that they were fixing the ATM and it doesn’t work. Plus I dont have a car so I always move in UBER or LYFT and they only make me waste more money for a unusefull ATM.
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This is a hard time for everyone. So why does BBVA decide to close it's lobby to assist clients? They don't answer their main line (phone)? How are we able to have access to our accounts, if wifi is affected by the recent storms. Other banks are more considerate. BBVA I only provided one star, in order to comment. If not I'd of provided you with -10 Stars.
4 out of 5 times the atm is down. This is suppose to be a flagship building so I expect them to upkeep and maintain the only atm they have outside.
Worse bank ever! I applied for the PPP program and after 1 month of red tape BBVA COMPASS bank tells me that SBA was not covering business like mine. I believed them till a friend of mine who happens to be a US congressman advised me that I should try a different bank. So I decided to try a different bank and I was approved for 70 thousand dollars! Compass bank seemed slow and uninformed on how to help small businesses. Another thing, every other bank has its lobby open already and others never closed their lobbies but BBVA COMPASS still has its lobby closed! Horrible service and ill be moving soon..
Will never come to this bank...more than an hours wait...two customer service representatives working and one left to lunch and left four customers pending...and no coffee or water for the customers had to get up and complain...what a dishonorable bank
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