Edinburg, United States
5105 S McColl Rd
N/A
+1 9563079254
Toilets
Wheelchair-accessible toilet
My daughter has been going there since she was 2 months old . The Dr is really nice and always answers any questions I have . But the same can't be said for her staff at both locations they DO NOT answer the phone I could call about 5/6 times and no one ever picks up . I feel like they should take their job more serious because these are the lives of children . I've gone for an appointment and the phone could be ringing and it never get answered . I don't get it . Awesome doctor's ! Maybe you guys should get a better staff . ️ Ones that actually CARE .
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I love Dr. Sarma and he Physicians Assistant Ms. Ciseneros. My child has been going to Genesis Endocrinology since he was 4 years old. They are always on top of his labs and spend as much time to answer my questions on his lab results. He drinks vitamin D drops and I can call and they will be called into his pharmacy within a couple of hours!!
Dr. Sarma is an amazing Doctor but the same can not be said about her staff. They are incompetent and don’t submit refills on time. The medical group I get my sons supplies has said their office never submits request and can never get a reply on time.
Dr. Sarma and her P.A. are amazing, very kind and attentive; the same can not be said of the office staff. On numerous occasions I have called to request a refill, even if we had just been there a few days before to be the doctor. You will almost get no call back or a refill called to your pharmacy unless you physically go to the office and request a refill there. The office staff appear unkempt, too busy talking to each other and often times on their phones. I am stuck with this practitioner because there is no other pedi endocrinologist in my area.
All the comments about them never answering their phones, it’s probably not them. This doctors office used to have my husbands phone number, I’m assuming, because he receives several calls everyday for this dr’s office, which he has set up on a google account, where all the voicemails are left because if not his phone would be blowing up everyday. PLEASE MAKE SURE YOU HAVE THE RIGHT PHONE NUMBER BEFORE YOU CALL. Or else, your calling my husbands phone and he’s not going to answer, obviously.
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