Dallas, United States
10000 S Central Expy #400
N/A
+1 2146127493
This review is about true customer service. I found this company through Angie’s list. We are currently in an unprecedented winter storm, and my heater has not been working for the past 2 days. I am a single mom with two young boys. Mr. Rivera called me to schedule a time for his servicemen to come out to help me the following day. Before we hung up, Mr. Rivera went through a differential diagnosis of what could be wrong with my heater. When he mentioned that the filter could be a problem, I told him that my filter had not been changed in a very long time. Knowing that the temperature is going to get down to 5 degrees Farenheit tonight and knowing that I have 2 young boys, Mr. Rivera offered to FaceTime me, and he ended up guiding me through the whole process on how to take the filter out In order to clean it. Once I was able to take the filter out, I ended up washing the filter in my bathtub, and then I put it back in. Now, thanks to Mr. Rivera’s help, my heater is working perfectly, My boys and I are incredibly grateful for his help. Because he truly cares about his customers, my boys and I are going to be able to sleep comfortably tonight. This company is the very best. I will definitely be using Efficient Home Solutions from now on for all of my heating and air conditioning concerns. I highly, highly recommend this company. Thank you so much for your help Mr. Rivera! I am so grateful for you and your company!
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Great service! Problem was identified and fixed quickly with friendly service. I would definitely recommend Efficient Home Solutions for a/c service. Will use them again if needed for sure!
One of our air conditioners decided to go out. Unfortunately we did not realize it until bedtime. We contacted Efficient Home Solutions and they stated they could come by later that night. We agreed. Everyone in the house had gone to be except me when the Rocky arrived. He assessed the situation quickly, determined the solution, presented me with my options and he fixed the unit. We were up and running that night. The next morning my family couldn’t believe that we had it fixed while everyone was asleep. I would recommend Efficient Home Solutions to anyone/anytime. They have phenomenal customer service, outstanding knowledge and are extremely trustworthy. We wouldn’t use anyone else except Efficient Home Solutions!!!
Marc was wonderful. Figured out my motor blew pretty quickly, went to warehouse and got a new one installed it in about an hour. So happy with the service.
Deli
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