Eldersburg, United States
1260 Liberty Rd
$$
+1 4107952968
N/A
Kerbside pickupOnline careDeliveryDrive-throughIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Passport photos
I just want to say by far this is the worst location. I waited 15 minutes for someone to help me at the perfume counter and when she finally came over she looked like she just crawled out of bed and she was very rude. The guy at the register didn't seem to know what he was doing. The lady in front of me walked out and left all her items on the counter but i understand why after my experience, I will not go back again.
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As a current employee I rate the Senior Management specifically the Store Manager as outstanding. He has always been very attentive to his employees and their work/life balance. He is an outstanding Leader, Mentor and values the contributions of his team.
Just your average super Walgreens. They have just about everything from gift cards to motor oil. They usually have an excellent variety of seasonal items for valentine's day, haloween, mothers day etc... fast prescription fills and ample parking. Very accessible from route 26. No real comments on the staff. Usually friendly but nothing out of the ordinary.
Seriously if the store manager Austin and Ariel hadn't been so attentive they would get a 1 star review. The pharmacists was completely rude. I had to get a fax number for the secretary at my doctors office. The day time pharmacist refused to give it to me. The secretary had to call and they gave her the wrong number. I had to call to make sure my prescription had been sent and I've been waiting for 7 hours now for over the counter ibuprofen. I called and no one answered apparently their system is down. I understand thats not their fault but the night pharmacist was able to find my prescription and fill it so why couldn't the day time pharmacist do it manually or call me and let me know that they couldn't so I could go somewhere else. It is a complete lack of customer service, I've been in pain all day waiting on them. They make most of their money as a pharmacy so you would think they would put more effort into doing a good job at it.
I would like to thank the folks at the Eldersburg Pharmacy for ensuring I received the best possible customer service. There is challenges at times with wait times, which does get frustrating but has gotten better. Overall the customer service experience at the pharmacy has improved. One of the reasons is a few employees whom work there at the pharmacy. Especially Michael and more. Unfortunately I’m a regular customer for now constantly getting meds and Michael and others have helped me tremendously. First time I’ve written a review and I’m a tough critic. I’ve been in operational management for almost 20 years and always judge other operations especially customer service experiences. Thank you again Eldersburg Walgreens!!
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