Elgin, United States
1000 S Randall Rd
$$$
+1 6305032142
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
I 100% don’t recommend this optical. I’ve been a Sam’s club member for 18 years and I have never been mistreated this badly. I made an appointment and when I came in, they skipped me after I told them I had an appointment for an eye exam. They instead took the other customers. My time is very valuable and I don’t appreciate being disrespected this way. I ordered a pair of glasses from them. And they told me I would get them within 7-10 business days. My glasses didn’t arrive till 3 weeks later. Stephanie said she would call me when they arrived and never did. This really shows how much they care about their patients. I ended up returning the glasses because the prescription was way off and they made me feel extremely dizzy. I had previously paid with cash, and Stephanie wanted to put the money back on a card. When customers get a refund, aren’t they supposed to get the refund in their original form of payment? Odd. Worst customer service I’ve ever experienced! They have a bad attitude and need to improve their customers service! Everyone at Sam’s club is great except for the people they have working at their optical!
like
The lines are long recently. And they have stopped doing all the great samples they used to do. I really miss that. I am really happy with the new App for checking out quickly. I just walk around and scan all the items I grab, and then checkout on the app... and walk out the door after I show the person at the door my digital receipt. That really is nice.
Was able to get in and out quickly. Clean, not crowded and they had plenty in stock today. Plus prices seemed to be lower.
Clean and they have a new produce section
Packed but got through the line quickly. It's Christmas time so that will happen! Stocked on most everything. Lots of staff working. Everyone masked and helpful. Every kind of Christmas sweets you could want.
Deli
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