Elgin, United States
847 S Randall Rd
N/A
+1 8477173249
No delivery
Wheelchair-accessible entrance
I sent a 340 item packed very well with ups. They totally destroyed it. Appeared a driver/employee stepped on the package. They had me go thru a lengthy insurance claim. Eventually after 2 weeks they refused to pay out and blamed me for improper packing. It was in a box 10 times the items size. With multiple layers of cardboard and bubble wrap. Never again will i ever use ups! AND KNOW THIS THEIR INSURANCE IS A SCAM AND MEANS ABSOLUTELY NOTHING. THEY WILL NOT MAKE GOOD ON IT.
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Stephanie and her staff provided amazing service. The staff will never know the time, frustration, and cost saved by their professionalism and empathy. I was in the midst of an international move and exporting our four legged family member. An unknown requirement needed expeditiously sent documents to be signed by a US government to transport our dog. We were required to provide the US government office a “return” label. However, the “TO” and “FROM” label needed to reflect only my name and address. The government office had erroneously been charged to their shipping account and to avoid such errors would reject submissions if their address was reflected on the the return label. This requirement did not fit the software capability of the UPS system. Undeterred, Stephanie was able to override the system and provide us with a TO/FROM address label and get our documents expeditiously shipped back to us. All the while charging us the appropriate amount to ensure we received our documents back without issues. Again, if it was not for Stephanie’s Diligence and professionalism we may have been unable to transport our family dog. Thank you to your wonderful staff for their professionalism, patience and diligence to exemplary customer service.
love this place, as someone who's side hustle is flipping clothes and shoes, they make it so painless and easy when shipping items and i've never been the store for over 10 minutes.
This team is the best!! Super attention to detail, very efficient, very polite, everyone is always so helpful. I have had a Box for mail delivery for years, and it's perfect for me!! Safe, secure, confidential, consistent receipt of all of my mail and packages. Never have to worry about a thing!! Highly recommended. Thanks!!
Quick service, even at busiest time of the year.
Deli
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