Elizabeth, United States
121 Broad St
N/A
+1 9083554741
In-store shopping
Wheelchair-accessible entrance
Nice place to purchase beauty products
like
My husband & I came in to purchase a couple of items today May 31, 2020.( Due to the cornavirus we know the circumstances) And we had an unpleasant experience. While we're getting the items we wanted and as we approached the register a young Puerto Rican woman that works there and let's you enter the store. Came up to my husband asking to see his pocket and we showed her , and claimed that she saw him put something in his pocket which was his phone and to realize it was nothing she just walked away without an explanation. As my husband and I looked with shock & anger to accuse us of stealing. If your going to accuse someone of stealing at least be Correct. We we're very upset and we actually liked this store and what it offers. but needs better customer service and someone who knows what there doing .
Lacking customer service skills. The lady there had to wait till the cashier to repeatedly call her out just to help. Quick tip before you purchase something go to the next beauty store to compare the price. 9 out of 10 it'll be cheaper.
HORRIBLE CUSTOMER SERVICE! I called to ask for a price on an item, I was told I couldn’t ask over the phone (I only called ahead of time because of COVID-19) and then I was hung up on. When I called back just to ask what time they close, before saying hello the man who answered started screaming that he could not give prices over the phone. I had not even said one word.
I started working at feel beauty last month before I started working there I was working at sally beauty so I had very good experience the first week I started working there he was making me follow customers around making sure that they’re not stealing I told him this is not the right way to gain customer service to come back he continues to have me follow the customers around, made me and of the customers are very uncomfortable one night when he was closing he asked me why wasn’t doing shipment when there was only five boxes so I told him what would he like me to do he got upset and waited until we close to scream at me! He told me to stop talking , I told him I’m a new hire your suppose to tell me what to do! Brian the store manager is VERY racist, he treated me very bad, today he fired me, I ask why am I being fired he said the store an I don’t match he don’t treat his employees nor customers right, I will be filing a lawsuit for discrimination.
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