Elizabeth, United States
1027 Newark Ave
N/A
+1 9084694444
NOT TO BE TRUSTED IN REGARDS TO PACKING. Their packing was tremendously inefficient, they shipped internationally and charged us for 42 cu.ft. of \empty space\ (approx. 500). Please see attached the image of us unpacking the inexpensive IKEA furniture that they estimated it could not be disassembled in order to protect the \piece\.
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Kevin As our sales representative, I wanted you to know that our MINI Cooper has safely arrived in Southampton England. Though it is just a little car, it means the world to me. During its journey, we experience wonderful helpfulness and assurance by the SLC team. Gabor, Mollie, Jake, in the US and in the UK, Ian and Claire. Everyone was so patient with a first time shipping customer. Thank you all for a great experience. We look forward to driving our MINI through the countryside of Dorset and appreciate you all making this dream a reality. Sincerely David
Delivery team was fantastic, on time delivery. Helped unpack a large amount of our furniture and helped with partial assembly which was super helpful
We moved from Germany to the US. Overall professional communication throughout the entire shipment once it arrived in the US. They stored my stuff for a few months, which wasn't cheap. Delivery experience wasn't as good, because they subcontracted it to a local mover (who subcontracted again) and only gave this company 2 lines of instructions, which the movers didn't even read. They didn't know they had to assemble the furniture and didn't bring any tools. The next day another shipment arrived, this time with 2 guys directly from SCL. They were great and very professional compared to the subcontracted outfit. If you use SCL, make sure they use their own staff to perform your pickup or delivery.
It all worked seamlessly. From Oslo to Cleveland an entire living room set and a 10 boxes full of five generations of family memorabilia, china and crystal were delivered without a scratch. Once the shipment arrived stateside Schumacher stayed in constant communication. They even assisted me in answering the questions I had on the lingo on the forms needed to clear customs. Even when I got a bit frustrated their customer service support personnel stayed focused and shall we say, delivered the goods. The 18 wheeler driver on the final leg from NJ to Cleveland stayed in contact with me via email and then by text. Nothing rattled as they unloaded my items and grateful, I gifted them a pizza and baked them some cupcakes to take with for their next destination. As I unpacked I marvelled at how it was that what I had packed in August in Oslo, Norway had made its it's way across the Atlantic and was still intact in November when I opened the boxes. I do have to give credit to the Norwegian moving company and my husband's excellent packing skills but the glory goes to Schumacher Cargo for making sure it got to me in one piece.
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