Elkridge, United States
7389 Washington Blvd Ste 101
N/A
+18446908123
I'm a physical therapist that works with children and families to get appropriate DME and service for their wheelchairs and adapted equipment. I've been working with this company for about a year (I have no financial or professional associations with this company). I can't say enough great things about Rob Lins, ATP and his professional and compassionate care with prompt responsiveness to needs. The scheduling office is flexible and they communicate as the paper trail (insurance and signatures)is being completed to help make sure things don't fall through the cracks! Highly recommend! I've had terrible experience with some other local companies...but so far great things from Rob and NSM!
like
This branch was a joke. The manager who worked there did not and would help the employees on training or help with any questions. If it did not benefit him it was of no concern. There many of times that I and other drivers asked about a specific chair especially some of the complex chairs on how to do something. Manager's response watch a YouTube video. Drivers were always forced to take part of the orders to a clients house and the manager would have them billed for the full order and have us deliver the rest of the parts whenever they came in. Manager was constantly changing employees time sheets to take away the physical worked overtime. When you speak to corporate about the issues nothing would be resolved. Also if a client was not a priority or if the branch did not like the customer that customer would wait until they felt like scheduling them.
My clients daughter has been trying for almost 3 weeks to get this chair repaired..the rep says \I'll stop by when I'm in the neighborhood \or \your aides must be doing something \ I only wish I could post a picture of this chair that is just sitting and collecting dust
three appointments to come and repair and the company rep is a no-show again! my son is without a working power chair and his manual one is falling apart. so much for a company that claims lifetime maintenance and repair for complex wheelchairs! bunch of disorganized liars!
This office location is disorganized and does not reply to you inquiries waste of time going here avoid at all cost
Deli
The best companies in the category 'Deli'