Ellicott City, United States
9011 Chevrolet Dr #11
$$
+1 4107446512
N/A
Wheelchair-accessible entrance
One of the more professional small business I have been to. My touch screen was not working anymore at all. They told me that fixing it was no problem, and that it could be done for far less then what the \fruit\ store would charge me. After 40 minutes the job was done, great service and knowledgeable owner.
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Edited reply: please read my exchange wirh the owner. Decide for yourself if you want to go to a busines that will treat you like this. It is interestung to see that the owner (Eric Smith) doesn't deny that he posts reviews of his own company to inflate his Google review numbers. Though he claims I posted reviews twice, he knows full well that there are two Thomas Wellocks involved in this case, my son and I have the same name. Eric and his staff interacted with both of us, and we are both entitled to review the experience on Google. Thanks Eric for proving my point about how you treat your customers by calling them liars, even when you are wrong about the basic facts. The extra money he speaks of was requested because he broke the camera with a poor glue job on a cracked screen repair. Our phone camera is worse off now than when we gave it to him to fix. Heads up!! The owner of Hackers--Eric Smith--seems to be posting reviews here for his own business (see Eric's enthusiastic review below). We can probably conclude that the other positive reviews here are posted by \friends.\ When the staff at the Ellicott City location refused to fix the camera they broke, I asked for the name of the owner. They refused to give it to me and hung up. It can easily be found online and at the Better Business Bureau. So I am not sure why they refused to supply it. As you can see, we did not use the camera they broke for this picture. Update: Took this complaint to the Better Business Bureau. As you might expect, I got no satisfaction from Eric Smith other than to be told that the claim was a \lie\ and a \fraud\--this from a guy who rates his own business on Google.
AWFUL SERVICE!!! I took my phone in to replace the screen. It was returned to me with the screen not glued down correctly and the replacement screen popped right off, resulting in a damaged front-facing camera. When I called to inform them of what happened, the person on the line got sassy with me. Later with another call, the owner then told me the repair was under warranty and they would fix it AGAIN for free. After 2 weeks of absolutely no communication (even though I called several times) they said the phone was ready for pick up and that the faulty screen and camera were replaced. I picked up my phone and returned home only to discover that the screen was the only thing fixed. The front-facing camera was in the same condition as when I dropped it off 2 weeks prior. I then called back to say it wasn't fixed to which I was called a liar several times and when I asked for the owner's information he hung up on me. SIDE NOTE: Because my father and I share the same name does not mean we are the same person. I do want to point out that the owner (Eric Smith) left himself a wonderful 5 star review of his OWN BUSINESS. Another thing I may want to add is to look at the photos for this place. There is a photo of my father and I.
Super friendly! Goes above and beyond for all our needs! Thank you so much to the owner for advice that saved us a lot of money!
I just discovered this gem of a computer repair service. I was experiencing difficulties with both my older Desktop PC and a little-bit-less-older Dell Laptop. They ran diagnostic tests on both, neither of which required anything special. Hackers was honest and extremely fair with their prices. I could have easily been taken advantage of but I wasn't. These folks are top-notch and my permanent source for computers and repairs. They have my trust!
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