Elmont, United States
775 Meacham Ave
N/A
+1 5168729734
On-site services
My wife and I needed to install new railings for stairs at the back of our house. After a great experience with Liberty Fence in 2018, we decided to work with them again. They had a variety of options to choose from (white vinyl, black vinyl, aluminum, steel, etc.) and we settled on the black aluminum railings. The railings are solid, provide added safety, and give a really nice finish to the house. They also match the windows and doors perfectly. The installers had everything finished in one day and they were very neat. We are very pleased with the new railings and we highly recommend Liberty Fence.
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Poor customer service...... will be taking my money elsewhere, rude people who answer the phones. Too busy ? No problem I’ll take my service somewhere else. Was told multiple times to send pictures and no one calls back.
Liberty was hired to install vinyl fence and railing throughout my property. They after an extremely long wait installed. Since the installation about a year ago it has never been right. Lots of broken pieces that have never been fixed properly. Every time I call Dennis the salesman comes out and takes pictures and assures me that they will be by to make needed repairs but no one ever shows up! I call again he comes takes more pictures same story no one follows up and nothing gets done. My general contractor who got them the job has called countless times also and nothing gets done. Now they are ignoring me and my contractor. If someone from this company doesn’t come soon to correct these problems they will be hearing from my attorney and be paying me to have another company come fix their screw ups. Very unprofessional only care until they are paid then they disappear! NEVER USE THIS COMPANY!!!!!
Had fence installed and was told gate will be installed a week later cause they measure it to spec. salesman Dennis never told me that or I would have waited till pool closed. Gate finally gets installed and was lower then original gate (when I bought a higher fence)weeks later new gate gets installed to match higher fence and they don't come with higher post so once again pool area is not safely secured. A bungee cord was put in place. Another week goes by for post to be installed so pool lock hardware can be installed. It took 3 1/2 months for this to be done .and I'm a repeat customer.
Liberty Fence recently installed a 6' Infinity Solid fence with Saturn Scallop top (white vinyl) around the perimeter of my property, and I could not be happier with the work. The salesman was timely and easy to work with, the office kept us updated on potential installation dates, and the installers were neat and professional. The job took two full days to complete and it made our property look better than we anticipated. We were so satisfied with the work that we plan to order vinyl railings for our back steps at a later date. After reading many of the reviews online, we were hesitant to use Liberty Fence. However, we did not experience any of the problems that were mentioned in some of these reviews. Many of the negative reviews relate to installations that were delayed for weather during the busiest time of the year. Our installation was rescheduled twice due to rain, which I was very happy about. I did not want my newly laid sod trampled on during the torrential rain we were receiving. Our installation was performed in October so we did not experience any delays. If I purchased the fence in the spring or summer, I would expect to be delayed due to the backlog from other customers. If the company did not have a long list of customers ahead of me, I would probably question the quality of the fence and take my business elsewhere. Overall, my wife and I are very happy with our choice, and we would highly recommend Liberty Fence.
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