Emporia, United States
3105 W 6th Ave
N/A
+1 6203430086
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
Thanks for providing professional care. Jeff thank you for great customer appreciation.
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I have brought my Grand Cherokee in several times over the two years I have lived here. I have also spent a lot of money. One of the issues I had was a non working heater on one side. Brought it to them, fixed but brought back 3 months later, fixed the issue... I was rather put off by what I believe was a manager of sorts at that time. When I went to pick up the vehicle I received an invoice for “labor”, which I should have not been charged for because they were honoring their warranty. I said something right away only to be told it’s up to “him”, (I’m sorry I did not catch his name) He said to me they put a lot of time into my jeep, which I said yes, and I already paid for that. He reluctantly agreed but said, “It’s ok, I know you’ll be back, you come back like a bad penny” really??? In retrospect, I should not have returned due to his ignorance. Had issues with both sides, drivers and passengers side.. paid for work for each side at different times.. now ZERO heat. I have all invoices, I just don’t want this to turn into a novel. Although they are good about honoring their warranty, I am driving around with no heat. They can’t or don’t know how, or can’t figure out what’s wrong. Where does that leave me? Taking it somewhere else and dropping more money I don’t have? Disappointed to say the very least UPDATE: Jan.11 I am very happy that my heat is finally working. I am super appreciative for the labor that went into getting it done. I really do believe they go above and beyond in order to make their customers happy. Thanks very much, changed my rating as well
Wish it had 10 Stars. They took exceptional care of me. Went over and beyond to get me back on the road and I made it to Minneapolis and back to Texas. Definitely reccomend.
The staff at Williams Automotive honored my warranty and replaced my starter free of charge. They managed to squeeze my repairs in at the end of a business day even though I hadn't been able to make an appointment. I am also extremely appreciative of their efforts to cater to the Emporia community by offering a discount to ESU students. I would recommend this business to anybody because it is professional and trustworthy.
they were very helpful when I called about my truck
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