Englewood, United States
7 E Palisade Ave Suite A
N/A
+1 2017313133
This establishment had great customer service in the beginning & great turn around time on getting the cracked screen repaired...but, initially once I came back (the same day) saying my phone’s functionality was altered with the new screen & I couldn’t do certain things anymore I was told to come back on a certain day, a new screen will be ordered for me and they replace it, no problem. It seemed to the associate that the new replacement screen was not compatible with my phone. I was asked when I brought it back was it an insurance claim and I specified it was but was still ASSURED to just bring it back and the screen will still be replaced free of charge. Now between drop off and pick up I was helped by two different associates. I come back on the day they asked to bring the phone in to have the new screen replaced and I’m now told that because it was an insurance claim they can’t just replace the new screen that I have to call my cell phone provider and have it sorted out with them. My phone is slowly but surely losing more and more functionality with this new screen. I could have just stayed with my cracked screen and kept the functionality I had because it was still operating just fine up until the new screen replacement. This establishment either has to 1) function better with communication between associates and/or 2) train every associate thoroughly so that neither of them gives the wrong information. I don’t see this place as providing even good customer service because they don’t even honor their own word when it comes to something that was told to me as the customer. I feel cheated. I won’t be doing business with this establishment or retail chain again. For those of you that still plan to use this place for phone repair needs, just make sure you deal with the same associate at drop off and pick up. If not, leave your phone there until the associate you dealt with is back in and finish the transaction that way.
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Very impressed with the service this store provided. Customer support representatives were amazing, they listened carefully to the issues I had with my Samsung and were able to fix it within an hour! At no charge! Thankfully repair got covered by manufacturer warranty. I would highly recommend this store to anyone.
I broke the screen to my phone Matt was very accommodating and helpful. Matt went above and beyond to make sure I got my phone back within a few hours. Thank you so much. Highly recommend this place.
Really nice place to fix phones and other tech. Tom out front is very helpful, calm and overall a nice guy. Quick and prompt service. Highly recommended
Deli
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