Gilbert, United States
3303 S Lindsay Rd #124
N/A
+1 4802149000
Wheelchair-accessible toilet
This place was a joke!! The receptionist was rude and acted like she was to good. Listen I’m a new patient an essential worker and I didn’t know they didn’t take cash. Through all the paperwork and everything know were did it say we don’t take cash. So she embarrassed me in front of someone she was training and other workers. This is not professional!!! So she comes to the back room and says I don’t have change standing there smug!!! Whatever time to move on to find better people
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Haven’t even had my appointment set up and I am already not happy with this place. First time I called lady was so cold and rude, and hung up on me. The second time I called lady said they need to call me to make an appointment, I gave her my information. Then they finally called back and call was missed. So I called again and it’s the same thing “they will give you a call”... Like okay and if the call is missed again are we just gonna be playing phone tag.. Asked for a direct number to make the appointment and she couldn’t give it to me. I’m so confused on why it’s so difficult to even set the appointment up. I came to the reviews and see I’m not the only one who is having issues here. Seems like all they care about is making money, not caring for the patients.
I went in for a tonsillectomy evaluation, doctor and staff were cold and not personable, I was able to move past that. Weeks go by and called several times, finally got an appointment made for the procedure. Day before I call several times wondering what time I should show up, finally get through to someone. Go under for the procedure, and when I wake up was told “we weren’t able to do it”. NO other explanation, no follow up care described even after they had started to cut on one. Now I am 1 week post-op, have called and emailed several times, and still have NO explanation why it was unsuccessful. Am going to Mayo Clinic instead to fix the damage they did. DO NOT GO HERE!!
It was the worst of the worst. I sat there for over half an hour, a gentleman in front of me left because he waited 45 minutes. I signed in, she took my temperature and told me to st so when I finally asked if I was next , she asked if I signed in then she asked for insurance cards, I asked why didn’t she ask for them when I signed in, her reply was that she was busy helping someone else. Well, no she wasn’t. Will never go back there.
Both Dr. Knott and Mostafavi refused to prescribe me medication after having been there couple times as an established patient. Had their secretary call to say they can’t do anything for me unless I’m seen again. Guess my insurance money was good for them so they need more. Would give zero stars worst ENT practice in the valley.
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