Evanston, United States
1027 Davis St
N/A
+1 8478647660
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I had never taken my e-bike to be serviced before and expected it to take a few days. I was surprised to receive an email hours later informing me my bike was ready to be picked up. I was also emailed a detailed summary of the services the mechanic had performed. Very friendly staff.
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BROKE MY BIKE! VERY LOW QUALITY! I gave two bikes for maintenance and agreed to pay 250. They said they might change parts costing up to 70. They emphasized 70 is the maximum amount. I said okay. They sent me a bill of 331 on the next day. I said nothing, it was just 11 more. When I went to pick up my bikes the bill was 349, which was 29 more than the maximum amount that they promised. They did not increase the bill by 29 at once. They are well aware that the customers do not say anything when the bill is just 10 more. They add 10-15 each time. This is ripping off. There is more. They BROKE the two shifts of one of my bikes. When I said they were broken they said they were like that. Wheel & Sprocket: Please answer this question: why wouldn’t a bike store fix broken shifts when maintaining a bike? Given that you are trying to charge more and more, you would fix those shifts if you didn’t break them yourself. My wife and I are sure that the shifts were not broken at all. Now they are broken and even not working properly. So, the maintenance that Wheel & Sprocket offers is to break shifts and make them not work. They just want your MONEY. Do not WASTE your money. Instead, try to fix it on your own: this is easy if you know how to break the shifts.
I purchased a new bike at Wheel & Sprocket; I am far from a bike expert and was nervous about feeling overwhelmed in the store. Larry helped me figure out exactly what I'd need and choose the best option and accessories within my budget. Tom also helped me further customize the bike when I came to pick it up. Everyone I interacted with was helpful, patient, and friendly. Fantastic experience and I love my new bike!
Wonderful customer service!!! Was able to purchase my dream bike. They were able to order it for me and was put together with an expert hand. Had one issue and Larry went out of his way to assist me. I have already sent two friends over to buy bikes. I highly recommend this shop and the expert knowledgeable staff.
I went in there today (first time) and everyone was very polite! Super clean shop and plenty of items to select from. I went in to get a seat post lever to hold my seat in place once i adjust the height and the gentleman found me a perfect fit. Someone had also donated the item to the shop so i was able to get it discounted.
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