Everett, United States
2821 Hewitt Ave
N/A
+1 4252971000
Drive-through
Wheelchair-accessible car parkWheelchair-accessible entrance
I love this credit union. I love the local hometown feeling.
like
They provided excellent customer service. Friendly staff and environment. Happy to be a member!
I have had a credit card for years and never not paid. They just closed my account with no notice. I had been in many times to withdraw money. Never said anything. Now my credit score has to suffer due to the length of account and now being closed. When all payments were paid on time! I would stay away from this place. There is a reason they are 2 stars! So sad!! ESP during a pandemic!! My credit score is everything! I’m curious if they raised the rate before closing it as well! I will be looking into this.
The people who have helped me at the counter are very nice. I’ve even called some other times to get some fees waived and it worked out nice and perfectly. It is nice to have free accounts but I believe that you get what you pay for. There are some cons banking with them. There is rarely any compatibility to any of the modern day apps that I need to connect to my account. They are no longer open on the weekends. The other day I lost my debit card and my experience was completely horrible. I called their service to cancel my card because it’s closed on the weekends and was put on hold for over an hour and a half. That’s plenty of time for someone to use my funds. Not to mention I was late to work because of this phone call. After all that time I got my card cancelled. I went to this branch to order a new card and the woman who helped me was very nice but I went to the Marysville branch a week later only to realize that she never ordered my card. So I had to order it again. Waiting twice as long for it to arrive. I feel very misplaced losing my debit card and it’s been a real struggle. Definitely considering switching banks because the process of doing that was so inconvenient compared to any other bank.
I opened my NW Plus account when I got married. I had been with my previous bank for a long time but moved everything here on my wife's recommendation. I never had any real issues with my previous bank but opening an account with NW Plus changed the way I look at banking. They are always friendly and have all the things my big bank had. The tellers remember me every time I go in. Since opening my account I have opened up car loans, credit cards and a mortgage. The process has always been easy and I feel like they are really looking out for my best interests. If you're looking for a customer centric community bank (CU) you really should give them a try.
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Wheelchair-accessible car parkWheelchair-accessible entrance