Everett, United States
11710 Airport Rd #100
N/A
+1 4254230077
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Gender-neutral toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
John is awesome. Easy to work with! Knows his product
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AVOID PARR CABINET DESIGN CENTER IN EVERETTE UNLESS YOU WANT A KITCHEN REMODEL NIGHTMARE. 1. CABINET ONTIME DELIVERY DOES NOT EXIST. We ordered 15 cabinets at the beginning of Jan 2019 and THE CONTRACT SAYS 5 WEEKS DELIVERY. 8 weeks later cabinets arrived to my house but 3 were missing. The 3 missing showed up on Feb 27th. Also 3 other cabinets had either quality issue or designed incorrectly and needed to be replaced. Parr reordered them on March 11th under what Parr said 2-3 week rash order. However April 5 (12 weeks after the original purchase date/4 weeks after the rash order replacement order) the long waited replacement cabinets arrived, but only one!! Two of the 3 replacement cabinets WERE MISSING AGAIN. Called Parr, nobody noticed the missing ones. Took hours to sort things out. They said we had to wait two more weeks. Our kitchen remodel project originally planned between Feb 25 to mid March has been HORRIBLY DELAYED BY 2 MONTHS till mid April to early May. We had to live without a kitchen for almost 3 months. 2. DOWNHILL CUSTOMER SERVICE. During the entire project, the sales person NEVER INFORMED US ABOUT MISSING CABINETS. All cabinets arrived at their Everette warehouse firstly. Apparently they didn't check quality or quantity when they arrived. We only found out by the hard way when they showed up by my door. Throughout the project we had to call them twice every week to follow up on cabinet arrival time. Sales person hardly ever responded my email inquiry about cabinet arrival time. BAD COMMUNICATION AND IRRESPONSIBLE. 3. CABINETS HAD MULTIPLE QUALITY ISSUES. The cabinets we ordered are Dora Supreme which was a line the sales person highly recommended. In additional to the 3 cabinets that had quality or design issue and needed to be replaced completely. Many other parts were shipped incorrectly and also caused the entire project to be HORRIBLY DELAYED BY 2 MONTHS.
I'm a local contractor and was referred by a business associate/friend. My experience, unfortunately, has been completely opposite than his. From the very first proposal to the end when I got the wrong cabinets, both upper and lowers. Now I'm standing here this evening realizing I have to push all my contractors until I get new cabinets which will.be another month or two.....or even more not knowing the future right now. I'm not going to waste anymore of my energy on explaining the multiple errors from dimensions, species, type, simple communication and follow up, etc. To the owner(s): simply refund my money and I won't take legal action. I'll update this review as needed.
Great business to work with purchased custom cabinets and counters for bathroom remodels from them, quality products and reasonably priced. I recommend checking them out.
They are awesome!!
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