Tewksbury, United States
1910 Andover St
$
+1 9788639888
N/A
Wish they had king size beds or I could trade out the two double beds for one Queen size bed, but you can't have everything. Overall, so far very good.
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So far, so great,! Clean rooms, clean laundry room, dog friendly, lovely staff, extremely helpful, the bed is so comfortable,
0 Stars-Zero As a frequent traveler I have to say that this is absolutely the worst place I have ever stayed. There is no hospitality, and clearly no training for whom they hire. The employees are rude, the place is filthy, and if there is an emergency such as a leaking toilet they do not offer maintenance services-they offer you towels to place on the floor. Upon opening the door to our room the odor was so bad we thought someone may have passed away in there. The room was visually filthy and upon further inspection it was apparent it had not been cleaned in quite a long time. The Manager was there when we arrived and he acknowledged that the room does smell horrendous and he explained that there was a woman who had lived in that room for about a year and they have never been able to rid of the smell. He went on to say they even had to take out the carpets. So he placed Scent Cans in the room (which did not help one bit)...He then had a girl come vacuum and sweep our room. She was so lazy she only vacuumed the kitchen area and then left with a sour attitude. Every area in this room was dirty. This is by far the most uncomfortable place to stay. They refused to change our room, refused to call maintenance for our broken toilet, and the girl at the front desk also refused to leave a message for management. We had booked 12 days and cut our trip short by 10 days. There is no way I would ever return nor would I ever recommend anyone to stay at this location.
Clean rooms love the idea of having a mini kitchen saves money you don't need to eat take out staff is amazing
Cozy & everything I needed! 5 stars to the front desk staff!
This hotel is nice and doesn’t require extra deposits and hassles if you book online through hotels.com. Been here many times and never had a s single problem other then the attendant apologizing for not having a queen bed that I booked, which is no big deal anyway as I could have cared less as long as it has a bed in the room. The only thing that really could be better is possibly putting a cup and or some utensils plastic or metal in the rooms. However it’s well worth the stay here.
Loved the room with the kitchen! Staff was always friendly and helpful.
Staff was very friendly and welcoming which is a plus!! Hotel clerk was very explanatory and just very nice. Housekeeping was very attentive to what we needed and great attitudes. Room was set up nicely and clean typical hotel smell but as always get the air flowing and all is good. Did not do breakfast so cannot comment there but they do explain to you at check-in what it consist of and what area. Thanks for your hospitality and smiling faces we had a great stay!!! NC bound!!!
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