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Eye Care Doctors of Optometry

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Fredericksburg, United States

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Eye care centerContact lenses supplierOptometrist· Eye care center· Contact lenses supplier· Optometrist

Eye Care Doctors of Optometry Reviews | Rating 4.4 out of 5 stars (8 reviews)

Eye Care Doctors of Optometry is located in Fredericksburg, United States on 1669 Carl D. Silver Pkwy. Eye Care Doctors of Optometry is rated 4.4 out of 5 in the category eye care centercontact lenses supplieroptometrist in United States.

Address

1669 Carl D. Silver Pkwy

Phone

+1 5405482345

Amenities

Gender-neutral toiletsToilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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Cholena Kelly

I went here a year ago. I was told that if I came within the year they would replace my glasses completely 100% Under the warranty. Their warranty. I came in within that year and was denied a new pair of glasses but told I ONLY get new lenses. The lady that fitted me at the time did not tell me this at all. She said “if you have scratches or ANYTHING you’ll get a brand new pair and than you could like keep your old ones as a back up pair”. Which was why I was so excited because my insurance was meant to expire before the end of the year and having 2 pairs would have been one thing that I didn’t have to worry about as a single mom. So they lied to me, than refused to even honor a lie their employee made. Worst company ever.

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Lance K

I have been one of their clients for over 10 years. My adult daughter was here on vacation for two weeks and she broke her glasses purchased elsewhere. We walked in without appointment and Jessica promptly saw her and found her a new pair of glasses that would take her old lenses. She put them in and wishing 30 minutes she was back in business. My daughter is practically blind without them. This level of service and patient care is outstanding and their whole team has never been less than awesome. Thanks Sight Studio.

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Nerd Kenz

The Doctors are AMAZING! I have been going to these doctors since I was 16 and now I'm in my 30's! The lady at the central park location who does the glasses is rude and disrespectful! We have vision insurance, however they have recently stopped taking it! Since I have been going since I was young I wanted to stay because of the doctors and am paying straight out of pocket! This lady did everything she could to charge as much as possible! I take my children here as well and have always paid up front for everything! My children's bill was not even as much all together as what this lady was charging for my husband! I am not looking for a handout, but at least have some curtsey and look into my account! Then she had the audacity to say "you feel you will get a better deal, then go to the downtown location!" How completely unprofessional and rude!

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Kandra Orr

I was very favorably impressed with the kindness, professionalism and generosity of Dr. Adam Madison and his staff. I had had so much trouble with other local eye doctors in obtaining glasses, but Dr. Madison and staff made the experience enjoyable. I am glad that we have an optometrist here in Fredericksburg that maintains graciousness in spite of busy schedules.

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Leslie May

Ordered glasses Jan 16, 2019. They were supposed to be ready Jan 25, 2019. I called the office 3 times Jan 29, 2019 trying to find out where my glasses were. I was finally told they would be in Thurs Jan 31, 2019. I called the 31st, still couldn't get a straight answer so I drove to the office (30 miles one way), only to find out that my order had not been placed and the frames I purchased had been lost. I was told that the lenses were now ordered and would be overnighted. In the meantime, they made me a pair of near vision glasses to go with my distance vision glasses, however, I need the progressive lens to see properly, such as the dashboard of my car. The person waiting on me said she would be in touch with me today, Feb 1st. It is now 4:18pm, no one has called me, I have called them 3 times for answers! Finally! Have been told that the company that makes the lens just got my order and I will not have my glasses until next Tuesday or Wednesday. Completely unacceptable.

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Peyton Burrow

The first time I went was alright. The customer service was pretty good and I was a walk in that was seen fairly quickly. For my second, I went in with an appointment only to sit for 45 minutes. I had work and made the staff aware. They told me hey could fit me in and I’d be there. When they called me back, I asked if I’d leave in time and was told I wouldn’t. I watched other patients who arrived after me go back first and was extremely frustrated. Definitely switching doctors. Be aware that the doctor leaves at 5 even though they are open until 6 though that’s not on their store window.

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Laura Moore

I had a great experience with the optometrist and his staff. However I should have paid more attention to the fine print. I have never had glasses before and after more than two weeks of waiting for my glasses (that seems like an excessive amount of time) I get them and leave, the store is super crowded, so I take them home and can finally see how they look, I hate them, I called to see if I could exchange them and was told they have a no return/exchane policy. So now I have pair of glasses that cost over two hundred dollars that I do not want to wear. I will make sure to find a place that does exchanges next time.

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Sher Luck

My experience with the doctors fine. The front desk women well they suck! Took my prescription said they would call it in, an hour later nothing!!! What am I to do ride around all flipping day and wait on them? I dont think so!!! If I have to go back there and get it I will and it wont be pretty!!! Matter of fact here I come!!! I'm not waiting!!!! I live to far to waste time on you!!!

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